jaglandempire.co.uk

4.2
4.2 Based on 61 reviews

...

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Average Rating

4.2

/
5

61 Reviews

5 Star
71%
4 Star
10%
3 Star
3%
2 Star
3%
1 Star
13%

All Reviews

Filter Reviews

Review Time

salman siddique
Had a truly wonderful experience. Zack provided excellent customer service throughout — he was polit

Had a truly wonderful experience. Zack provided excellent customer service throughout — he was polite, professional, and made the entire process smooth and stress-free. I would highly recommend.

5
Date of experience: Feb 28, 2026
Mark Mash
Nice and easy way to buy a car. Zack was very helpful from beginning to end. Nothing was too much of

Nice and easy way to buy a car. Zack was very helpful from beginning to end. Nothing was too much of a problem. Answered any questions I had. I couldn’t get to view the vehicle so I was sent a video so I could view it at home. There was an issue with the rear bumper that I wasn’t happy with and once again wasn’t a problem, Zack sorted that out. The car was the delivered to me at home. Just perfect. Big Thank you to Zack and Hollie.

5
Date of experience: Feb 07, 2026
Estelle W.
Revisiting my review and lowering my rating.

I am updating my previous comments and changing my rating from five stars to two. While the service was friendly and seemed promising at first, I encountered several issues. The exhaust repair they performed was simply wiring up the back box, which I later removed. The rear camera that was supposed to be ordered and sent to me never arrived. I also wasn't informed about the absence of the V5, which led me to order my own after following up two weeks post-sale. Additionally, the promised £25 refund never materialized. The engine light reappeared after a week, but I managed to fix it myself. Overall, I am satisfied with the car, but the misleading nature of the service left much to be desired.

2
Date of experience: Dec 16, 2025
Mason Foster
Revisiting my review and adjusting my rating.

I am revising my earlier comments and reducing my rating from five stars to two. Initially, the service seemed friendly and promising, but I faced multiple issues. The exhaust repair was merely a wiring job on the back box, which I eventually removed. The rear camera that was supposed to be sent to me never arrived, and I was not informed that the V5 was missing, which forced me to order my own after two weeks. The promised £25 refund did not come through either. The engine light returned after a week, but I managed to resolve it myself. While I am generally pleased with the car, the misleading aspects of the service were disappointing.

2
Date of experience: Dec 16, 2025
DF70
Test drive disappointment

We pre-booked a test drive, received email confirmation, and traveled a long distance only to find the vehicle was not available. No apology was offered. The staff were rude, particularly the representative on the phone. I would recommend avoiding this business.

1
Date of experience: Dec 09, 2025
CC24
Purchased a luxury SUV

Acquired a luxury SUV. It's a lovely vehicle and the transaction was smooth. The staff were friendly, and I would definitely consider buying from them again.

4
Date of experience: Dec 01, 2025
Esty J.
Supportive team

A supportive team; they responded to my inquiry the same day and resolved my issue. I would recommend them!

4
Date of experience: Nov 25, 2025
Jess Taylor
Friendly staff

Friendly staff, but unfortunately, the vehicle needed to be returned to the garage a few days after purchase, and I still haven't received it back. However, they are working on fixing it, so I can't complain too much.

4
Date of experience: Nov 24, 2025
Lorena
Mixed experience

What can I say? I was asked when I wanted to collect, but the pickup was delayed twice, and when I arrived, the car wasn't ready for another two hours. The key was broken, a piece of trim was missing, and it didn't have a full year's MOT as promised. The fuel tank was almost empty. On the positive side, I was offered a solid warranty and I love the car; it's very clean.

3
Date of experience: Nov 22, 2025
Ryan Price
Impressive and professional service

An impressive and professional service; we purchased a vehicle and drove it home to London. The entire team took great care of us from start to finish, and I highly recommend them.

5
Date of experience: Nov 22, 2025

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