Review Time
I purchased a chain for my nephew and was blown away by its quality. The delivery was prompt, and the item arrived in excellent condition. I would highly recommend this service to anyone looking for high-quality products at a fair price.
I've expressed my concerns before, and while they were acknowledged, there has been no follow-up. I'm wondering if I won't receive the package before Christmas, can I at least expect it before New Year's? I really want to present the gift on New Year's Day, not afterward. I've already been waiting for over two weeks for this package!
This has been an incredibly frustrating experience; it feels like a scam. My package never arrived, and the responses came every three weeks. Eventually, they informed me that they couldn't send it and would only refund half of my payment. Unbelievable, the lack of customer care is laughable. I strongly advise against purchasing here, as you will just end up losing money.
I placed an order for a Christmas gift for my son on December 7th, and I have yet to receive any delivery updates or the gift itself. I've reached out to the support team four times without any response. As a result, I had to purchase the gift again from a store, which ended up costing me twice as much as what I initially paid.
I placed an order late on December 11 and have yet to receive a tracking number. It is now December 19. The information indicated shipping would take 2-3 days and dispatch within 1 day, but that has not happened. I ordered three gifts for my son, and it seems unlikely that they will arrive in time for Christmas. I hope they do arrive soon so I can update this review. Currently, the lack of delivery status is disappointing and does not reflect how a professional service should operate.
I placed my order on December 5th, two weeks ago, and have yet to receive it, which I was hoping to have for Christmas. I understand delays can occur, but there have been no updates or indications regarding my order's status. I've reached out via email and received no replies, only being directed to a bot that handles generic questions. If I ask a specific question, I get a message stating that the support team will respond, but they never do. While I can accept some delays, the lack of communication is simply unacceptable.
I placed my order for a necklace well in advance to ensure it would arrive before Christmas. Unfortunately, there has been no sign of it being shipped, and my emails for updates have gone unanswered. Looking back, I wish I had checked reviews first, as it seems poor communication and delays are frequent issues with this service. Now, I find myself without a Christmas gift, despite ordering well ahead of time.
I placed an order on November 23rd, and there was no sign of it for a long time. I contacted them via email requesting a refund and received a reply stating my order was on its way along with a tracking number, which turned out to be non-functional. I received a letter from customs with an additional charge and a completely different tracking number. I eventually got my order on the 15th, but an item meant for Christmas was missing. I've tried contacting them through both email and chat, but unsurprisingly, there's been no response. It's been a frustrating experience.
I placed an order on December 10th and still haven't received any updates regarding its status. I've been emailing, but there has been no response at all. It's extremely frustrating since it's a birthday gift I need before Christmas, and it appears I won't have it in time.
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James & Co London offers premium accessories, including silver chain bracelets, AirTag wallets, and gift sets. Designed for style and function, perfect for gifting or elevating your everyday look.
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