Review Time
I've used the service several times, even when it was under another name. While the fees are a bit high, the service is fast and reliable, with good support. However, I did face an issue when a limited-edition pair of glasses was canceled due to shipping restrictions, which was disappointing. It would be beneficial for them to update their list of items that can be shipped, as glasses are common and not listed in the prohibited items. Overall, it's a solid service, but I suggest confirming with them before making a purchase to avoid surprises.
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Japan Rabbit - Official Trustpilot Description
Japan Rabbit is the world’s leading proxy buying service and personal shopper for Japan, dedicated to making Japanese products accessible to customers worldwide.
Formerly known as White Rabbit Express, we have been the most reliable bridge to Japan’s domestic market since 2005. We handle the entire buying process—ordering, payment, warehousing, and international shipping—so you can shop from virtually any Japanese online store or auction site, even those that do not ship overseas or accept foreign credit cards.
Buy from Thousands of Japanese Shops We provide seamless access to Japan's largest marketplaces and exclusive retailers. Whether you are hunting for rare collectibles, second-hand deals, or new releases, we help you buy from:
Mercari Japan: The ultimate destination for pre-owned goods and rare finds.
Yahoo! Auctions Japan: The standard for auction bidding on vintage items.
Major Retailers: Amazon Japan, Rakuten, Zozotown, Surugaya, Premium Bandai, Animate, Pokemon Center, Comiket, and thousands more.
What We Can Find For You Our customers use Japan Rabbit to import a vast array of goods that are difficult to find internationally:
Anime & Otaku Goods: Figures, manga, doujinshi, and limited-edition merchandise.
JDM Car Parts: Rare automotive parts and accessories directly from Japan.
Fashion & Streetwear: Exclusive Japanese clothing brands, Lolita fashion, and sneakers.
Music & Instruments: Vintage guitars, synthesizers, vinyl records, and audio equipment from stores like Digimart.
Traditional Goods: Ceramics, tea sets, stationery, and Japanese snacks.
Why Choose Japan Rabbit?
Package Consolidation: We receive your items at our Tokyo warehouse and combine multiple orders into a single shipment, saving you significant money on international postage.
Flexible Shipping: We offer a wide range of shipping carriers including FedEx, DHL, and Japan Post (EMS, Airmail, Surface) to fit your budget and timeline.
Smart Bidding: Our system allows for real-time and snipe bidding on auctions to help you win without overpaying.
Bilingual Support: Our expert team is based in Tokyo and provides native-level support in English and Japanese, handling seller communications and inquiries on your behalf.
Payment Freedom: We accept international credit cards, PayPal, and more, handling the domestic Japanese payments (furikomi, konbini) so you don't have to.
Let Japan Rabbit be your gateway to Japan's unique shopping experience. We remove the barriers of language, payment, and logistics, delivering Japan to your doorstep with speed, safety, and reliability.See more
