Review Time
I bought a silver ring but on receipt it looked more like stainless steel against other silver rings which was disappointing. I messaged the company and then was advised this is silver and i should have it looked at and send a report to them with the results. As it was a larger size they call this custom so no refund allowed. So my mistake as cost more as bigger although it wasnt personalised in any way.So beware..this isnt a company who have the same rules for return as others. The website made the ring look better than it actually looks when received.
Did not offer a speedier delivery service or deliver to Hong Kong.I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been received yet and it’s now 16:05Overall though, website was good and good display of products. Would order again but would happily pay for courier delivery service if it was offered.
I ordered a ring from Jeulia and received one with the wrong stone. The item was not as described or as shown on their website. Instead of fixing their error at no cost, they insisted I pay the the shipping and offered only £10 in store credit — even though UK consumer law clearly states they must cover all costs for incorrect goods.I’ve told them multiple times I will not pay extra to fix their mistake. My bank has now given them until 29 August 2025 to resolve the issue before I raise a dispute.A company that won’t take responsibility for its own errors is not one I can recommend. Customers should not have to fight to have their consumer rights respected.
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Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
