jigsawhomes.org.uk

4.1
4.1 Based on 310 reviews

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live succe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

310 Reviews

5 Star
72%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
21%

Filtered Reviews

Filter Reviews

Review Time

Kermit R.
Further to my previous comments…

Further to my previous comments regarding how little regard or care Jigsaw Homes have over how they carry out repairs to Leasehold properties. After approximately a 2 week wait after having a light sensor replaced and the person who carried out the work could not be bothered to wait or test that the replaced sensor was working,he just advised a owner occupier that the lights would go out after 5 minutes. WRONG. Had he did his job to a very basic level he would have realised the sensor he fitted would not go off and infact stayed permanently on until it was replaced yesterday with a fully operating one. Another example of how little they care and that there appears to no measures in place to ensure their workforce are performing their duties correctly and leaseholders are getting some value for the money they pay in maintenance charges which include a management charge. Shame on you again.... nearly 2 weeks of having all communal lights on due to the above for which we pay for!!!!NOT EVEN A RESPINSE FROM JIGSAW TO EXPLAIN WHY THE FIRST PERSON DID NOT STAY LING ENOUGH TO SEE IF SENSOR WAS WORKING. THIS IS SO TYPICAL UNFORTUNATELY

1
Date of experience: Sep 18, 2024
Val Harris
Further to my previous comments…

Further to my previous comments regarding how little regard or care Jigsaw Homes have over how they carry out repairs to Leasehold properties. After approximately a 2 week wait after having a light sensor replaced and the person who carried out the work could not be bothered to wait or test that the replaced sensor was working,he just advised a owner occupier that the lights would go out after 5 minutes. WRONG. Had he did his job to a very basic level he would have realised the sensor he fitted would not go off and infact stayed permanently on until it was replaced yesterday with a fully operating one. Another example of how little they care and that there appears to no measures in place to ensure their workforce are performing their duties correctly and leaseholders are getting some value for the money they pay in maintenance charges which include a management charge. Shame on you again.... nearly 2 weeks of having all communal lights on due to the above for which we pay for!!!!NOT EVEN A RESPINSE FROM JIGSAW TO EXPLAIN WHY THE FIRST PERSON DID NOT STAY LING ENOUGH TO SEE IF SENSOR WAS WORKING. THIS IS SO TYPICAL UNFORTUNATELY

1
Date of experience: Sep 18, 2024
Ron Carter
Exchange of tenancy agreement …

My sister just took over the tenancy agreement after the death of my father. However, prior to this after my fathers death we as a family were very anxious and obviously stressed about whether we would be eligible to stay at the property where my father was previously a tenant.After speaking to jigsaw who as a whole were very sympathetic and supportive introduced us to Katie Wood who was the housing letting officer. All I could say is that Katie showed my family compassion and applied so much care it was unreal. She was always easy to get hold of and always gave positive answers, which in time extinguished all out anxieties and stresses. For someone to show so much care and empathy in todays post covid society is truly a breath of fresh air. Thank you Katie for help with the tenancy agreement being under my sisters name and you are always welcome in our home.

4
Date of experience: Sep 09, 2024
Clifford
Exchange of tenancy agreement …

My sister just took over the tenancy agreement after the death of my father. However, prior to this after my fathers death we as a family were very anxious and obviously stressed about whether we would be eligible to stay at the property where my father was previously a tenant.After speaking to jigsaw who as a whole were very sympathetic and supportive introduced us to Katie Wood who was the housing letting officer. All I could say is that Katie showed my family compassion and applied so much care it was unreal. She was always easy to get hold of and always gave positive answers, which in time extinguished all out anxieties and stresses. For someone to show so much care and empathy in todays post covid society is truly a breath of fresh air. Thank you Katie for help with the tenancy agreement being under my sisters name and you are always welcome in our home.

4
Date of experience: Sep 09, 2024
Janelle Price
Why in the current housing crisis is…

Why in the current housing crisis is there an empty habitle house stood empty for over 5 months now? Would have thought Jigsaw Homes would need the rent apart from some family needing a permanent home !

1
Date of experience: Sep 03, 2024
Josie Anderson
Why in the current housing crisis is…

Why in the current housing crisis is there an empty habitle house stood empty for over 5 months now? Would have thought Jigsaw Homes would need the rent apart from some family needing a permanent home !

1
Date of experience: Sep 03, 2024
Serena Bell
Approachable company

This is a very approachable company that will do its best to sort out problems , whether its repairs or enquiries,,

5
Date of experience: Aug 22, 2024
Florence B.
Approachable company

This is a very approachable company that will do its best to sort out problems , whether its repairs or enquiries,,

5
Date of experience: Aug 22, 2024
Olivia Cooper
I was offered affordable rates property…

I was offered affordable rates property with Jigsaw home. Katie wood was the housing officer who helped me with the move in. She was really great and she made sure everything was sorted before handed me the keys. I Love my new home and I can’t wait to make it my own with all the decorations ☺️

5
Date of experience: Jul 31, 2024
Brandy Walker
I was offered affordable rates property…

I was offered affordable rates property with Jigsaw home. Katie wood was the housing officer who helped me with the move in. She was really great and she made sure everything was sorted before handed me the keys. I Love my new home and I can’t wait to make it my own with all the decorations ☺️

5
Date of experience: Jul 31, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.

    Our vision: We want everyone to live successfully in a home they can afford.

    Our mission: Creating homes. Building lives.

  • email info@jigsawhomes.org.uk
  • call 03001111212
  • language https://www.jigsawhomes.org.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More