Review Time
Jigsaw complaints department is a joke, the person I made the complaint about is given the complaint to deal with. Its like asking a criminal in court to sentence themselves. If this bunch of clowns have a 4 star rating then they have given it to themselves.
Thanks katie for offering me the property and showing me around at viewing, thanks to yvonne for ringing me to sort certain things out and thanks to Ellie for sending off form I appreciate you all you were all very nice and helpful thanks again . Dean
The help we have had with getting into our new house has been great I've had such nice people handle everything and getting setup has been stress free alot of work has been put in to the property we have received and it shows great quality and a great start for me and my family.
WELL, where do i start? I have been a tenant of jigsaw homes since june 2020, and what a disgraceful 5 years and 8 months it has been. When we moved in we found out that the house has never had fresh plaster in the 126 years it has been standing. This house was built in 1920 and still had all of its original plaster. So fast forward 126 years later 3 rooms have been re plastered. But not all after taking them to court they agreed to do the work that needed doing. It took them a month to do 3 rooms in january 2022. After they completed them 3 rooms they said we will have to come back at a later date and finish the work because we are needed at a new build site for the new houses. Which was fine because they said they would return and and complete the agreed work.We are now in february 2026 and they have not returned. In our living room the ceiling is being held up by wood chip wallpaper believe it or not! And Geoff West the weasel said leave the woodchip on the ceiling because you will pull the majority of the ceiling down. This was said in 2022 and it is still there 4 years later. We have 5 children one suffering from a rare autoimmune disease. Jigsaw also said that they fitted a new bathroom and kitchen before we moved in, but a few years ago the previous tenant appeared at our front door one day and had confirmed to both me and my partner that our kitchen and bathroom are the same and has been for over 20 years. Disgusting i know!Now before we moved into the property we was placed on a band A by MAREK as a high risk of being victims of homicide due to my wifes ex partner trying to unalive both me and my wife and the children they had together on multiple occasions. Before we moved in i noticed the fences are the height of a small child surrounding the back of the property and it backs onto a busy public park and i had said those fences need changing due to safety and privacy concerns, you know there is a man out there trying to kill us. 5 years and 8 months later the fences are still there, why might you ask? Jigsaws stance on this is and i quote “it is not financially viable for jigsaw homes to install higher more private and protective fences. So the answer there is money is more important than the safety and privacy of their tenants. Oh also our boiler has had no hot water since the 14th december 2025 i have rang and emailed asking for this to be fixed. And no one has come to fox it. This is now personal jigsaw homes, you have pushed me too far and now i am going to make you pay for your dehumanising treatment towards me and my wife and 5 children.
I had a great experience with JIGSAW HOUSING, I signed a contract within a day and had my key handed on the same day. Laura and Alison, my housing officers were very helpful and great.Without their help I wouldn't have a roof a bove my head now.Thank you so much , I really appreciate your help.
Been with this housing association for over three decades. However, Alison Hinchcliffe, Gabriel and Selena have been amazing throughout what has been an incredibly difficult time for me. I've finally got a real opportunity to start over in a lovely new home and their support has made all the difference. Thank you, each of you, from the bottom of my heart ❤️
They are really polite people thank you for helping me. I hope they could help me more because I’m on low income on universal credit so I need help with things in the property so if you could help, that will be appreciated. Thanks for your time and thank you to you all for being kind, helpful respectful
Helen (Coordinator) and Michelle Swanson supported me to go through the process of signing up for a property and both made it a quick,painless and very friendly experience, I can’t thank them both enough and I would highly recommend Jigsaw homes to anyone looking for a property.
Reported a leak from upstairs into my kitchen and water running down my wall 2 plumbers have been out 1 to find leak and repair it,didn't bother just filled in a hole and said it's done,then a emergency plumber came at 730pm by then I was getting my kids ready for bed,and couldn't answer dr,I've gave up trying to get this repair done.absolute joke of a company.
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
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