joannesjournals.co.uk

4.9
4.9 Based on 31 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

31 Reviews

5 Star
94%
4 Star
3%
3 Star
3%
2 Star
0%
1 Star
0%

Filtered Reviews

Filter Reviews

Review Time

Photo's don't do the products justice

Photo's don't do the products justice. Planner comes with some lovely extras and a gorgeous dust bag. Fabulous quality and price is very competitive. Lovely friendly emails and community.

5
Date of experience: Dec 19, 2025
Emily Knight
Beautiful planner

Beautiful planner, lovely customer service & easy to navigate website!

5
Date of experience: Dec 11, 2025
customer
The journal I didn't know I needed

The journal I didn't know I needed. I was looking for a diary and a place to let out the daily frustration of work, home etc this allows this and more. I bought enough journals to last the year but you can buy separate add ons if needed. The layout and quality is fantastic changing daily so you its not just lines and the same content. Thank you for the thoughtful layout and the quality of the folder itself I can take anywhere knowing its safe and secure and wont end in bits

5
Date of experience: Dec 08, 2025
H Private
second instalment to original complaint, now 4/5

This is a second instalment to my original review of my 1 star experience which although I will not be removing that review because it is truthful of my experience, I have since had another experience which has changed my opinion somewhat (not fully as the first situation still should not have happened, and the fact that my resolution has really mainly come off the back that I had to write a negative review in order to be heard is why this is still only getting 4/5)Since posting my review I have now since been refunded and also had a journal sent to me along with some other products that I did not originally order which was kind, although it was not in the original colour I ordered I am pleased that I suggested that I should have been notified of lack of stock and offered an alternative product has been listened to and honoured complete with the embossing I ordered. Thank you for rectifying the situation for me and sending it out quickly with additional products, I thoroughly appreciate you taking my complaint seriously and professionally

4
Date of experience: Nov 06, 2025
Donna
Joanne’s Journals products are amazing!

Joanne’s Journals products are amazing! I have had a few orders now and all the products scream luxury. You can tell that so much thought has gone into the design & colours of all the products. I did have an issue with Royal Mail, My query was answered promptly and resolved by a replacement order being sent out immediately. Many thanks for your service . I would highly recommend Joanne’s Journals.

5
Date of experience: Oct 29, 2025
Rachel Smith
Amazing service and products!

I have made 4 orders now.. the October mystery box can I just say Wow! The quality of all the binders are excellent, plenty of inserts to choose from to suit my life. I love that I can build it around my needs. My most recent order was lost in transit (not their fault) but they got a new one sent out to me quickly and I received it in 24hrs.Amazing service and products!

5
Date of experience: Oct 24, 2025
Sarah Loveridge
Amazing

Fantastic quality and outstanding customer service! I’ll definitely be coming back for more—highly recommend!

5
Date of experience: Sep 27, 2025
heidi thompson
Exceptional

.Fantastic experience with this company, postage was speedy, quality is outstanding, lots of choices to suit your individual needs, I’m a repeat costumer already and my first order only arrived last week. 5 stars from me!

5
Date of experience: Aug 27, 2025
Sharon Hacker
Product Stunning. Customer Service Poor…

This is a difficult one as the products are high quality and stunning and come beautifully wrapped. For someone who loves a list and has to be organised it is a great productHowever customer service is unresponsive & poor. I ordered a second journal the Christmas planner ( these products are not cheap). It came without the pen. I was then sent a pen after 2 chase emails only not the one that goes with that planner. Again emailed and no response to date

3
Date of experience: Aug 08, 2025
TheIlyaPlay
Beautiful planner and helpful staff

Ordered the 'Our Organized Chaos' planner with expected delivery of 2-4 days, however, after 6 days it still had not arrived. I got in touch through the chat on the website and someone promptly replied to me. I was informed my planner had gone missing in transit (which was no fault of their own) and that they'd send out a new one for next day delivery. It arrived quickly, and came with a note apologizing and a free set of highlighters. It was a lovely touch to have done so, and the planner itself is beautiful! So many sections to help organize your life, which is great for those with little kids. Definitely one of the best planners I've brought and am looking forward to using it.

5
Date of experience: Jul 02, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More