Review Time
The journal I didn't know I needed. I was looking for a diary and a place to let out the daily frustration of work, home etc this allows this and more. I bought enough journals to last the year but you can buy separate add ons if needed. The layout and quality is fantastic changing daily so you its not just lines and the same content. Thank you for the thoughtful layout and the quality of the folder itself I can take anywhere knowing its safe and secure and wont end in bits
This is a second instalment to my original review of my 1 star experience which although I will not be removing that review because it is truthful of my experience, I have since had another experience which has changed my opinion somewhat (not fully as the first situation still should not have happened, and the fact that my resolution has really mainly come off the back that I had to write a negative review in order to be heard is why this is still only getting 4/5)Since posting my review I have now since been refunded and also had a journal sent to me along with some other products that I did not originally order which was kind, although it was not in the original colour I ordered I am pleased that I suggested that I should have been notified of lack of stock and offered an alternative product has been listened to and honoured complete with the embossing I ordered. Thank you for rectifying the situation for me and sending it out quickly with additional products, I thoroughly appreciate you taking my complaint seriously and professionally
Joanne’s Journals products are amazing! I have had a few orders now and all the products scream luxury. You can tell that so much thought has gone into the design & colours of all the products. I did have an issue with Royal Mail, My query was answered promptly and resolved by a replacement order being sent out immediately. Many thanks for your service . I would highly recommend Joanne’s Journals.
I have made 4 orders now.. the October mystery box can I just say Wow! The quality of all the binders are excellent, plenty of inserts to choose from to suit my life. I love that I can build it around my needs. My most recent order was lost in transit (not their fault) but they got a new one sent out to me quickly and I received it in 24hrs.Amazing service and products!
This is a difficult one as the products are high quality and stunning and come beautifully wrapped. For someone who loves a list and has to be organised it is a great productHowever customer service is unresponsive & poor. I ordered a second journal the Christmas planner ( these products are not cheap). It came without the pen. I was then sent a pen after 2 chase emails only not the one that goes with that planner. Again emailed and no response to date
Ordered the 'Our Organized Chaos' planner with expected delivery of 2-4 days, however, after 6 days it still had not arrived. I got in touch through the chat on the website and someone promptly replied to me. I was informed my planner had gone missing in transit (which was no fault of their own) and that they'd send out a new one for next day delivery. It arrived quickly, and came with a note apologizing and a free set of highlighters. It was a lovely touch to have done so, and the planner itself is beautiful! So many sections to help organize your life, which is great for those with little kids. Definitely one of the best planners I've brought and am looking forward to using it.
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