Review Time
All-round good service; everything went to smoothly with the process from viewing the flat through to signing the tenancy agreement. Hello Neighbour were responsive and helpful throughout.
This agency's incompetence is only matched by their audacity. From the beginning, they showed an alarming lack of skill, responsibility, and professionalism, making their services entirely ineffective. The continuous violations of our management agreement highlighted their ineptitude, and the way they handled rent payments has been nothing short of a disaster. Despite being fully compensated for services they repeatedly failed to provide, they shamelessly deducted their fees. Their inability to manage even the simplest aspects of property management is a clear sign of their gross incompetence. I had no choice but to step in personally on several occasions, which completely undermines the purpose of hiring them. The agency's reaction to their failures has been an exercise in avoidance and denial. Instead of owning their errors and making things right, they have opted to attack the messenger and refuse any wrongdoing. Their attempt to silence me by requesting the removal of this review is a ridiculous display of corporate cowardice. To any property owners considering this agency, heed this warning: you are entrusting your business to a group of clumsy amateurs who will take your money while providing nothing but disappointment and hassle. They will mismanage your property, mishandle rent payments, and leave you to sort out the mess. And when you voice your concerns, they'll find someone else to blame. I demand a refund for the fees paid for unfulfilled services and immediate rectification of the outstanding rent issues. Anything less would continue the agency's unacceptable service. A caution for prospective clients: This agency is a recipe for trouble. Don't jeopardize your reputation, time, or finances. Steer clear of them.
I have been with this agency for nearly three years, and I am truly glad I kept my word and entrusted them with my property for rental. They have genuinely impressed me, and even though I live next door to the property I’m renting, I decided to let them handle the management.
The entire process and experience have been outstanding—from requesting a viewing to making a deposit and moving into the rental accommodation, as well as communicating with the agency about any issues. The team members have been incredibly helpful, efficient, and true professionals. I would give them even more stars if I could. Their customer service is unparalleled.
This agency's incompetence is only matched by their audacious behavior. From the beginning, they showed a shocking lack of skill, responsibility, and professionalism, making their services utterly ineffective. The consistent violations of our management agreement highlighted their ineptitude, and their handling of rent payments has been nothing short of a nightmare. Despite being fully paid for services they failed to provide, they shamelessly deducted their fees. Their inability to manage even the simplest aspects of property management speaks volumes about their gross incompetence. I had no choice but to step in personally multiple times, which completely undermines the purpose of hiring them. The agency's response to their shortcomings has been all about deflection and denial. Instead of owning their mistakes and making things right, they've chosen to attack the messenger and deny any wrongdoing. Their attempt to silence me by demanding I remove this review is a laughable act of corporate cowardice. To any property owners considering this agency, beware: you are entrusting your business to a team of incompetent amateurs who will take your money while leaving you with nothing but disappointment and frustration. They will mismanage your property, mess up rent payments, and leave you to deal with the fallout. And when you voice your concerns, they will blame everyone but themselves. I demand a refund for the fees I've paid for undelivered services and immediate resolution of the outstanding rent issues. Anything less would be a continuation of their unacceptable service. A warning to potential clients: this agency is a disaster waiting to happen. Don't jeopardize your reputation, time, or money. Steer clear of them.
Communication is straightforward and timely. No long waits for email replies. The charges are very reasonable and kept low because of their business model. I recently attended an online session on the Renters Rights Act, which was very informative and free.
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