johnhighopticians.co.uk

4.3
4.3 Based on 13 reviews

John High are local, independent Opticians and Audiologists based in Kent, UK. We have proudly taken care of generations of satisfied patients for over 50 years. We are committed to delivering the very best customer service and support based around your o...

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Average Rating

4.3

/
5

13 Reviews

5 Star
77%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
15%

All Reviews

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Review Time

Wilmon Bell
Exceptional Local Service

I visited a local optician to address some issues I suspected with a pair of glasses I had unfortunately gotten elsewhere. The staff generously offered their expertise at no charge, confirming my concerns and identifying additional issues I wasn't aware of. They even made a quick adjustment for one of the simpler problems as a temporary solution, along with helpful advice. They didn't charge me anything (I hope it's okay to mention!). It's safe to say that my next pair of glasses will definitely come from here.

5
Date of experience: Dec 17, 2025
Pinkann81
Great Experience

I visited a local optician to discuss some issues I suspected with a pair of glasses I had made elsewhere. The staff took the time to provide their expertise free of charge, confirming my concerns and revealing additional problems I wasn't aware of. They also made a technical adjustment for one of the simpler issues as a temporary fix and offered further advice. They didn't charge me anything (I hope I'm allowed to mention that!). It's clear that my next pair of glasses will be ordered from here.

5
Date of experience: Dec 17, 2025
Alyson Johnson
Very Delayed Appointment

My appointment was significantly delayed. I understand that these things can happen, but I received no apology, and no one spoke to me during my entire visit, despite being a loyal customer for many years.

1
Date of experience: Jun 24, 2025
Carissa Harris
Heartfelt Thanks

I want to express my genuine gratitude for the excellent service I received from the optician at the local branch last week. From the moment I arrived, I felt welcomed, and the optician took the time to understand my concerns. Having faced issues at other places before, their attentive and caring approach made me feel at ease. They listened carefully to my problems, addressed each one, and ensured I left feeling reassured. The trip was well worth it, and I will certainly return in the future. Please convey my appreciation to the optician for the positive impact they made.

5
Date of experience: May 21, 2025
Courtney Butler
Fantastic Service

I received fantastic service from the local branch, who adjusted and cleaned my sunglasses at no cost. Our family consistently enjoys the professional and friendly service we get there. We've been customers for over 20 years and will continue to be!

5
Date of experience: Mar 10, 2025
Karlee Ross
Quick and Friendly Repair

I stopped by the local branch today to have my glasses repaired. They were fixed within the hour at a very reasonable price. Excellent and friendly service. I will definitely be getting my next pair of glasses from here. Highly recommended.

5
Date of experience: Feb 27, 2025
Rhett Wilson
Outstanding Service at Rainham

We visited the Rainham branch this morning and found the staff, whom we had never seen before, to be incredibly friendly, kind, and most importantly, helpful and informative throughout the entire process. From the welcome to the eye test and from the eye test to selecting frames and lenses, the whole appointment was exceptional. Well done!

5
Date of experience: May 11, 2024
JP71
Consistent Care and Attention

The staff at the local branch always provide personal attention and care – it feels like meeting friends. Any issues are corrected promptly and without fuss. Highly recommend.

5
Date of experience: May 09, 2024
Drake Powell
Completely Satisfied

I have been using this company for many years without any issues. Recently, after a double cataract operation, I needed a completely new prescription with three pairs of glasses. They were friendly and efficient, meeting all my needs, with the glasses arriving within a week. They are perfect for my requirements. As a pensioner, I find the staff quite young, but their professionalism is truly commendable. You can't go wrong here.

5
Date of experience: Apr 16, 2024
Yvette Brown
Excellent Opticians

The staff at the local branch are really great, always cheerful and patient. They conduct thorough examinations, never rush, and always explain everything. I received a quick referral for cataract treatment and excellent post-op care. They have a fantastic selection of frames.

5
Date of experience: Mar 14, 2024

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Business Details

  • John High are local, independent Opticians and Audiologists based in Kent, UK. We have proudly taken care of generations of satisfied patients for over 50 years. We are committed to delivering the very best customer service and support based around your optical/hearing requirements, taking your lifestyle and budget into consideration. Our practices are located in Faversham, Rainham, Sittingbourne, and Whitstable (Kent).
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  • language https://johnhighopticians.co.uk

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