johnmason.com

5
5 Based on 20 reviews

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5

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5

20 Reviews

5 Star
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4 Star
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Marvin W.
Smooth relocation experience from Australia to the UK

We relocated back to the UK from Australia and had quite a bit of belongings—almost half a 40ft container. The service team made the unloading process at our location seamless. The two individuals who assisted were diligent, polite, and careful not to damage walls while bringing in the boxes. I highly recommend this service for anyone needing assistance with their move.

5
Date of experience: Jan 05, 2026
Claire Walker
Excellent service in the UK, but Sydney fell short.

The service in the UK was outstanding, but unfortunately, the experience in Sydney was lacking. Kenny and Jude were fantastic; they handled our belongings with great care and attention. Everything was well-organized, and there was minimal damage. However, their partner in Sydney did not meet the same standards. The local operations team was quite unresponsive, and the removalists simply left all the boxes in the garage instead of placing them in the designated rooms or unpacking and assembling the furniture as promised in the contract. This was disappointing, and I believe the office should have communicated the services I had paid for to the removalists. Additionally, they incorrectly informed me that I had two months to file an insurance claim when it was only one month (thankfully, I double-checked with the UK office!). This oversight left me to hire a personal handyman, unpack heavy furniture, and move boxes from the garage to the bedrooms myself. While I would rate them three stars due to these issues, I’m giving five stars because of the excellent service I received in the UK from the initial quote to the work done by Gill, Kenny, and Jude.

5
Date of experience: Dec 01, 2025
Merle Barnes
Great service in the UK

The service in the UK was fantastic, but the experience in Sydney fell short. The team members were exceptional, handling our belongings with care and organization, resulting in minimal damage. However, the local partner in Sydney did not meet the same standards. The operational team there was unresponsive, and the removalist only left boxes in the garage instead of distributing them to the proper rooms or assembling the furniture, which was disappointing as outlined in the contract. I don’t hold the removalists responsible, as it was the office’s duty to communicate the service I paid for. Additionally, they misinformed me about the insurance claim period, which added to my inconvenience. Despite these issues, I rated them five stars due to the excellent service I received in the UK.

5
Date of experience: Dec 01, 2025
Joel F.
Expertise in international moving

My relocation from the UK to Australia was managed smoothly. The team was professional and knowledgeable, ensuring clear communication. The packing was efficient and careful, and the Sydney handling company was well-selected. I highly recommend the service for your moving needs.

5
Date of experience: Nov 05, 2025
Richie Foster
Consistent updates via email

They consistently provided email updates regarding the status of my parcel.

5
Date of experience: Oct 30, 2025
Effective communication

Effective communication throughout the process. The boxes were delivered safely and without any hassle.

5
Date of experience: Oct 21, 2025
Carina Walker
Wonderful communication

Wonderful communication from the representative who patiently assisted me throughout the process, from understanding the terms to delivery. The delivery team was excellent with my shipment and very friendly.

5
Date of experience: Oct 17, 2025
CS77
Incredible experience, highly recommended!

After extensive research, I chose this service for my move from the UK to Australia, and it was the best decision. From the initial contact to the final details, I felt well taken care of. The team was friendly, efficient, and skilled at their jobs, providing tracking information that eased my concerns. Despite a minor issue with a few picture frames, everything else arrived intact. The local handling team mirrored the excellent service I received. If you're considering this company, stop hesitating—go for it! They are reliable and affordable.

5
Date of experience: Oct 16, 2025
Beresford
A caring and attentive team

The team managed our international move with great care and attention. We felt secure with the support team during this challenging period of moving countries. Thank you!

5
Date of experience: Oct 07, 2025
Djazzy56
Outstanding service!

The handling of my shipment was meticulous and precise. The staff members were polite and followed my instructions carefully. They arrived ahead of schedule, which was a bonus. I would recommend this service to any friends needing international moving assistance.

5
Date of experience: Oct 02, 2025

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