Review Time
This is a complete scam. Everything seemed appealing on their site, so I ordered a nice grey jacket for my wife's Christmas gift. However, I got worried when it took three weeks to arrive from overseas. When the jacket finally came, it was nothing like what I had selected—far too small and the fabric felt like cheap plastic. I'm extremely upset; it cost me £60 and I can't possibly give it as a gift. I've reached out to the support team, and they informed me that due to the complexities of international shipping and customs, returns aren't possible. They suggested I pay an additional £9.99 to select something else. I plan to report them; this website needs to be shut down. I'm furious.
AVOID THIS SELLER. PLEASE do not make a purchase from this company. I ordered a pair of boots that looked great online, but after four weeks, they arrived from abroad. They were the cheapest, most poorly made, foul-smelling plastic boots imaginable. Then I was informed that a refund was not an option, but I could select another item instead! Please report this to the authorities.
Now operating under a new name, but the problems remain. I spent £70 on an item that seems to be worth only about £15. It arrived slowly and, while it fits, it came without any tags or labels, indicating very poor quality. Returning it isn't worth the trouble or cost, which seems to be their strategy. Although credit card payment is listed as an option, it wouldn't accept it and prompted for another method—definitely a warning sign. I recommend steering clear of this seller.
Now operating under a different name, but the same problems persist. I spent a significant amount on an item that is worth much less. It took ages to arrive, and while the sizing was correct, there were no tags or labels, indicating very poor quality. Returning it seems too much hassle, which I believe is what they count on. I should have seen the warning signs when payment options were limited. STAY AWAY FROM THIS SELLER!
This might be my fault, but I assumed my item would come from a local address. Upon realizing this after receiving an undesirable item, they expect me to return it at my expense to receive a full refund. What are the chances it gets lost in transit? This company feels very scammy. I wish I had done my research before buying. Terrible experience!
I believe this company has changed its name recently. I inquired about a UK return label for a refund and received a confusing response. They do not offer free returns, and all shipping costs must be borne by the customer. A tracking number is required for returns, and they only process refunds after inspecting the item. They offered a small refund instead of a full one, which seems unfair given the circumstances.
I ordered a jacket with no indication it was shipping from abroad. Two weeks later, I'm still waiting. I regret not checking reviews beforehand. I thought I was dealing with a local retailer, but that was not the case. My jacket arrived today, and it fits my wife instead of me. I've tried to reach out for help, but with no success. I strongly recommend avoiding this company.
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