Review Time
Ordered on the 22nd of August, my order did not leave Hong Kong untill the 10th of September and then the package tracking information just stopped. Still no updates by the 16th of September. I contacted the customer chat and all I got was a message saying they would get back to me in the next 24 hrs??? Don't be sucked in by their constant discount notifications to try and get you to buy more when they can't deliver what you have already paid for.
Bought a vinyl sticker for car. Relativly big one. I have applyed vinyl several times before and know how it works. The one I bought from Joom came with barley any glue. It had loosen itself many places from the attached paper. I tryed to apply it but there was barley any effect from the glue and it just felt of. I know it has to be pressed on and it has to be worked with while applying, but this vinyl had barley any glue. It had dryed out and had no effect or very little effect. I throwed it in the garbage and sent a complaint. I was told not to throw it away before contacting them and they needed photo/ video proof. I picked it up from the garbage just for the principle causes and sent them a photo. Now they tell me to demonstrate that its not working after several days laying chrunched in a ball and its in many pieces. What can they achieve with this? I just gave up and I will never ever buy more from this site. This is just stupid. Ebay and aliexpress has allways solved cases if something was wrong. Update for the reply: I really cant understand why I have to send a video of the vinyl now. It was barely any glue when I tried to use it and now after it has been laying around in a chrunched ball its totally useless and will ofcorse not apply to anything. Why should I have to demonstrate this? Its common sense. Even a three year old would understand that the vinyl is totally useless in this condition and demonstrating that with a video is just dumb. It was useless when I recieved it and also now. You have a photo allready of the vinyl where it is chrunched and in pieces. It was only pennies for me to loose, but its just a principle for me when I recieve a faulty product that I want a refund. But I dont want to waste more time aboit this now. I will warn everyone from buying from you and rather use Ebay or Aliexpress.
Ordered bulk order of bendable straws for my business. Was notified my order was on its way last week and then this morning received an email to say my order is being redunded as Joom could not deliver in time. So frustrating and a waste of valuable time. Now to reorder elsewhere.
I didn’t even want to give this a 1 starDo not buy from Joom unless you want cheap tack clothes. Worst I’ve seen Nothing is the same as the picture!!!Completely different clothes being advertised:I have been trying to do a return for 2 days they respond to a message then just stop communicating. From what I gather reading other reviews it’s going to cost me a fortune to return anything that’s even if someone responds to me. It’s been 2 days still no return label. I feel so stupid I spent £150 on clothes Absolutely fuming I’ve learnt my lesson the hard way. Please everyone do not buy from Joom !!!!!
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