Review Time
I ordered a set of Cobra irons. Recently I noticed that they are not a matched set. The exception is the 5 iron and Gap wedge. The result is that I have clubs from three different sets. The 5 and Gap are from different sets.JGS states that I am outside any time limit to do anything. My fault that I didn't notice earlier.I am writing this review to warn buyers that you don't always get what you pay for. I can now see why the price was a good one. Very disappointed that they probably were aware of this but neglected to inform the customer hoping they wouldn't notice.I have purchased many items from JGS over the years but NEVER again. I can't trust them now.
In mid-February I ordered a pair of golf shoes. My order was delivered in late February. The shoes that were sent were not what I ordered. I might add the shoes that were delivered were much less expensive than what I paid for. I immediately contacted the company and requested a return label so I could return the shoes. I was asked to provide a picture of the shoes which I immediately did. I was told by customer support that all was in order and a return label would provided to me. That was on February 29th. It is now March 14 and I still do not have a return label. I have followed up several times and have been told “they are working on it.” They did tell me they would give me the return address and I could pay to send the shoes back. I asked to escalate the matter to a supervisor and they would not do this. There is also no customer service phone number so you cannot speak to anyone. I will never order anything from this company again and suggest no one else order from them. They have not done as advertised on their website. Then once they have your money good luck in getting anyone to assist you with a return if the ordered product is not correct. Very unethical company.
Was very happy for the longest time and made plenty of orders based on price and shipping speed. Ordered an Apex hybrid and received a great big Bertha head cover. It has been more than 2 weeks and I have only received 1 reply saying they will escalate the issue and 5 other follow ups by me have resulted in no replies. How hard is it to correct a headcover issue or at a minimum reply to your customers.
Only gave them one star because I couldn’t give zero stars. Bought a club that was packed horribly and came broken. After contacting customer service , I was told that they had run out of return labels and didn’t know when they would get them. Worst golf website I have ever dealt with.
Dec 14, 2023, I placed a order for a $99.99 Adidas jacket. I received it on Dec 22 and it was damaged. Theres a cut down the front that had to have been there before the box was taped and sent. I contacted their customer service through the link on the website. I was told they were “getting in touch with the vendor to start the return process”. I went ahead and ordered a replacement, as it was supposed to be a christmas gift and I fully expected for my return/refund to be handled like their website states. I did receive that order successfully - but still no refund or further progress from the original order. As of today, 1/27/24, I have emailed probably 10-12 times and always gotten what appears to be a copy and paste standard, probably automated, reply with the same message I received the first time - always from an employee named “Rachel”. I have called multiple times. Two weeks ago, she assured me and gave me her word it would be handled in the next couple days and she would send me a return label. It wasnt. Yesterday, 1/26, I called and spoke to an employee who was making it obvious she didn’t want to give me her name. She gave me the usual story - blaming it on “the vendor” (someone other than justgolfstuff) - but then told me the vendor had decided to give me a $100 credit and I could keep the jacket. The jacket is damaged, I dont want it. And per their return/refund guidelines on their website, I am rightfully entitled to a refundand they are supposed to provide me with shipping label. One question she couldn’t answer is how and why “the vendor”, a different company than justgolfstuff, would be issuing me a $100 credit for justgolfstuff. shouldnt the credit be for “the vendor’s” company? if its a credit for JGS, then obviously JGS is the one issuing it. I told the employee I didnt want a credit, i didnt want to keep the coat and that I want a refund like their website says im entitled to. they are being very unprofessional and rude.
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