Review Time
Pushy salesforce selling expensive average to poor quality wine. Last few specials were undrinkable. One special had turned to a vinegar taste. The100% guarantee is not quite what it seems.There are much better wine services out there.
i have been buying this company's wine through ''E BAY'' . they promise delivery within 2 to 3 days, but this never happens because they dispatch my orders with AMAREX, who take the orders from wetherill park to wollongong, leave them there for a week or so before delivery to picton, the company is very ignorant to its customers and their requests, its just NOT worth the stress and hassal they cause, i recieve orders from South Australia faster. i will no longer do business with this hopeless company
Keep getting harassing phonecalls. They ring night and day, I keep blocking the number and they ring on a different number and this week had an email asking me to activate an account with them even though obviously I never signed up for anything. Reported as spam. I never even bought anything off them and have no idea how they got my details. STAY AWAY
Joined the JW Crew (which is a $30 monthly debit), ordered a case of my favourite organic wine. Received the case about a week later, opened first bottle (Cab Sauv) and it was fizzy… thought that was odd… opened second bottle, it was fizzy and sour. Obviously the batch has gone off. Contacted customer service 4days ago, to ask about the refund process. Have had nothing back. Called the hotline, it kept me on hold until it went to message bank and then hung up. Called again, left my number for them to call me back. Nothing. Have “raised a ticket” via their website. Nothing. Have now blocked their debits via Credit Card and cancelled their Pay Pal agreement. Still nothing. Complete lack of customer service. Crappy wine. Do not waste your money. Will go to consumer affairs if I don’t hear from them by tomorrow. Have family in media, so will go there too.UPDATE: Since posting this, and another review, their customer service team has called me 7 times, and emailed me 6times to ask me to take down the reviews. I asked for a refund on the bad wine, they said, “we will refund your JW account. I said, “no, I would like my money back please, and I want you to cancel my account.” She said, “we will out full refund back into your JW account and encourage you to give us another chance.” I insisted on the refund, and asked her again to refund the latest $30 debit and cancel my account. She finally agreed to refund the $132. I saw $120 come in, but was still waiting on the last $12, but she rang and emailed me again yesterday. I said, “once the full refund goes in, I will change the review.” The full refund has gone in now, and I have changed the review. Everything that I have typed is true, and I would still not recommend to do business with this company. I don’t think that customers having to resort to threats exhibits decent customer service.
Have been harassed by one salesman driving me crazy. Sent some garbage stale wines recently. Return one carton. Promised me the world. Rang me again with this amazing offer. Agreed. Then checked price. Locked my credit card. Unlocked my card yesterday and of course he pounced and dudded me. If you want average wine and to be driven mad. Go to just wines. This guy will scam you!
Very pushy sales people. I purchased some wine which wasn't great quality and then 12 months later they keep calling me. Told the man I don't drink anymore and they keep badgering me as to why I don't drink and is it for health reasons. After the second call I bluntly told him it's none of his business other than to respect my wish not to drink. They then start saying is there anyone else in your family or friends you could buy for. Fortunately for me it's just a choice not to drink at the moment but if you had serious alcoholism dependency issues then this company would be very dangerous. Sales staff need training to back off when someone says it's not for them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Just Wines - Fast growing online wine shop of Australia. 6000+ white, red, mixed & sparkling Australian wines available for shopping. Top wines at best prices.
