Review Time
Extremely frustrated. I was in contact before Christmas because my scooter just won’t turn on. It worked fine and to charged it from using it that day. When I unplugged it to use it the next morning it wouldn’t turn on. It says it’s fully charged when I plug it in but the screen doesn’t turn on. Lights nothing. Suddenly they don’t reply. They don’t call back. Nothing. I am under warranty and I just want my scooter fixed. This is ridiculous and I’m losing my patients. I’ve been a customer for years and now this. December 9th was the last time they replied. I have tried sending emails using different ones even to try and get a reply. Nothing. I’m not happy in any way shape or form as this is now costing me MONEY!
I am writing this message because I ordered a scooter and faced an issue with turning it on on the first day. After assembling it and ensuring the battery was fully charged, the scooter wouldn't power on when I pressed the button. I initially reached out to the support team via email and received a prompt response. Then, I called for assistance and spoke with a representative named Lewis. He demonstrated the reliability and professionalism of the company. He was incredibly kind and helped me resolve the issue related to the battery's plug and connection, showing great effort to assist with the configuration as well. If you’re considering buying an e-scooter, I highly recommend this company. As an Italian, I truly appreciated the support I received, which made me feel valued as a customer. Thank you once again, Lewis, and thank you to the company for being 100% professional and trustworthy!
The device shut down after just 2 days and displays error code 01. This issue has occurred 9 times in the past 4 days. The company mentioned they are discussing the matter with their supervisor for a resolution, but it's been 6 days without any feedback. I reached out today and was promised a reply within an hour, but now it's been nearly 3 hours with no update. A purchase of this amount certainly warrants better service.
Honestly I've been writing electric scooters ever since they first released in Las Vegas and this brand is nothing but greed they actually don't care about the consumer nor the person that's writing it which is very unfortunate as far as customer service that's why I'm giving it a one star just because the brand seems more interested in making money than actually caring about the safety operation and well-being of the people riding their scooters it's huge for me as a humanitarian as I go around the world reviewing products so customer service and brand management is absolutely critical.
Overall, really excellent scooter. But when it comes to customer service and parts, not really that great, for example the part i was sent was the right part but the problem was I was missing a olive, or coupling on the end of the hose that goes into the brake lever on the handle bars, so not only did I have a hard time finding a coupling to fit the hose but I could not fit it on the hose to spite the coupling I bought being the same size as the factory coupling installed on the scooter. So when I finally got the coupling on the hose now the brake switch or lever on handlebar leaks all the time and i can't get a proper seal. Because the part I was shipped didn't not have the factory coupling already installed on it please fix.
I ordered and received the Mantis X scooter 3 months ago. The scooter has completely malfunctioned and no longer will accept a charge. I purchased a new charger, with the same issue. I contacted the warranty department and made a claim, they believed it was still the charger so they provided me with a 3rd charger, still does not work. I have now repeatedly followed up on my warranty claim with no response from the company on standing behind their product. I paid $1300 for a scooter with only lasted 3 months and 400 miles - I am incredibly disappointed in the product and the response to the issue from the warranty group.
Ordered a refurbished scooter which I was worried about what kind of condition it would be in. After ordering since it's a one off it sold before it was processed. They communicated quickly that it wasn't available and they could refund or they actually had another color available and sent pictures of the exact unit. Which was awesome! Ended up going with another color. When it arrived I was concerned since the box was the wrong model but it was correct and it refurbished unit looked like new. Could not tell it was used at all.
I have two Kaabo scooters. Both are excellent scooters but unfortunately the Wolf King GT arrived with a damaged throttle. I emailed them pictures and a video of the item and within 24 hours they responded and sent me a tracking number for a new throttle.
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KaaboUSA is the official distributor and retailer of Kaabo electric scooters in the United States. As a trusted leader in high-performance electric mobility, we are dedicated to bringing U.S. riders premium scooters that combine cutting-edge technology, rugged design, and uncompromising reliability.
At KaaboUSA, we offer a wide range of models designed for both city commuters and off-road adventurers. Whether you're navigating urban streets with the lightweight and portable Mantis series or tackling rough terrain with the power-packed Warrior series, our scooters are built to deliver power, stability, and excitement on every ride. With powerful motors, long-range batteries, superior suspension systems, and intuitive controls, Kaabo scooters are engineered to elevate your riding experience.
What sets KaaboUSA apart is not just our world-class products, but also our unwavering commitment to customer satisfaction. Our scooters are shipped directly from our California-based warehouses, ensuring fast delivery and dependable service. We back every purchase with responsive customer support, U.S.-based repair assistance, and a growing library of online resources to help you get the most out of your ride.
We believe in building a strong, supportive community of riders. That’s why we continuously engage with our customers through social media, exclusive promotions, rider events, and product updates. Our goal is to make electric scooter riding more accessible, enjoyable, and empowering for everyone — from daily commuters to thrill-seekers.
Thousands of riders across the U.S. have already chosen KaaboUSA for their electric scooter needs — and their reviews speak for themselves. We invite you to explore our collection, join the Kaabo movement, and experience the difference for yourself.
Ride with confidence. Ride with power. Ride Kaabo.See more
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