Review Time
The returns and exchanges process is incredibly frustrating. Sizing differences between collections make it hard to buy the right items. The only option is to return them and hope for a quick response before the desired size runs out. Processing takes weeks, emails go unanswered, and the contact number provided leads straight to voicemail. It's much easier to shop locally where you can try things on.
The process for returns and exchanges is extremely poor. Sizing differences across collections make it hard to buy the right items, so you're left returning them and hoping for a response before the size you need sells out. It takes weeks to get processed, emails are ignored, and the phone number listed just goes to voicemail. It's much simpler to purchase locally where you can try on.
Having purchased over 15 products from this company, I’ve noticed a significant decline in quality, to the point where I cannot recommend their cycling clothing. The new bibs fell apart after a few uses, and the customer service was unhelpful and condescending, blaming me for not caring for them properly, which is untrue as I always wash them gently and hang dry. I will not be purchasing from them again.
I'm unsure if I've spoken to one person or several in the so-called customer service team, as they never provided names. Whoever they are, they represent a poor excuse for a support team. I received an item that didn’t match the description—advertised with a zip pocket, but mine didn’t have one. The representative suggested I had cut it off. After repeatedly requesting an exchange for the correct item, they sent a return label but processed a refund instead, despite the exchange item still being in stock. When I followed up, they simply stated they couldn’t send an exchange. Utterly unhelpful and ignored my requests multiple times. I won’t buy from this brand again and will share this experience with my cycling community.
The kits are fantastic! They’re super comfortable and fit well. The skin suit feels fast and looks great too. They’re durable, and the pockets are easy to access. Other brands often make it feel like you need to dislocate a shoulder just to get your snacks out.
My experience with this company has been consistently outstanding. The customer service has always met my needs and exceeded my expectations. My kit fits well and remains in excellent condition after extensive use. The winter gear also handled cold conditions very well.
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