kardinalindependentliving.co.uk

4.2
4.2 Based on 101 reviews

...

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Average Rating

4.2

/
5

101 Reviews

5 Star
74%
4 Star
9%
3 Star
0%
2 Star
2%
1 Star
16%

All Reviews

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Review Time

Michael Amesbury
Telephone sales staff first class solved my problem re part ex purchase scooter just arrived again f

Telephone sales staff first class solved my problem re part ex purchase scooter just arrived again first class in fact better than i anticipated in looks delivery again good would not hesitate to recommend certaniley worth the 5 star.

5
Date of experience: Feb 12, 2026
Giovanni Wilson
Initial Satisfaction Turned to Disappointment

I purchased two scooters during a special deal. The first one arrived on time and in great shape, earning five stars from me. However, the second scooter faced delays due to a faulty part. After four weeks, I learned it was damaged in the warehouse and needed a new panel. After three more weeks of waiting, I was informed it required a new head unit. My inquiries revealed that replacement parts were available, raising questions about my order. The seller took a significant deposit without delivering the item as promised. Their eBay account seems suspended, and there are numerous negative reviews about delayed refunds. I’ve requested proof of the scooter’s existence multiple times without success. I'm sharing these facts to caution future customers: avoid paying more than a 10% deposit and use credit cards for protection. What began as five stars has sadly turned to one.

5
Date of experience: Jan 10, 2026
Michelle
Assistance with Mobility Scooter Rental

I appreciate the help I received in navigating the complexities of renting a mobility scooter for travel. The representative was well-informed about airline regulations and ensured I had all necessary documentation. They took the time to explain the scooter controls and how to detach the seat. I would definitely recommend this service to anyone looking to rent or purchase a scooter.

5
Date of experience: Jan 10, 2026
Angel B.
Consistently Excellent Support

The service has consistently been exceptional, and I have been a loyal customer for many years. As someone with disabilities, finding a scooter can be intimidating, but the support team simplifies the process. They are friendly and attentive, making me feel appreciated in every interaction. I genuinely value their assistance and would recommend them to anyone.

5
Date of experience: Jan 09, 2026
Aviva
Exceptional Service Experience

I consistently receive excellent service and have been a customer for many years. Navigating mobility challenges can be daunting, but the support team makes the experience easy and welcoming. They genuinely listen and make me feel valued. I highly recommend their service to anyone in need.

5
Date of experience: Jan 09, 2026
Osric
Helpful and Informative

The support I received was very helpful, and the product was explained clearly. The interaction was friendly and easy.

5
Date of experience: Jan 08, 2026
Natos33
Excellent Service Throughout

From start to finish, the representative was courteous and efficient in handling my inquiry. I appreciate the quick and effective assistance.

5
Date of experience: Jan 08, 2026
Krista
New Year Mobility Scooter Rental Experience

I had a fantastic experience renting a scooter for New Year. The company was knowledgeable and provided an airline-compliant scooter. I would highly recommend the representative and their team. They demonstrated how to operate and disassemble the scooter, even loading it into my car for me. I received a printed manual, which was very useful for checking dimensions and weight. Overall, it was a wonderful service delivered with a friendly smile.

5
Date of experience: Dec 26, 2025
Shayne Wilson
Unfulfilled Promises and Delays

My elderly father-in-law ordered and paid for a mobility scooter, with a promised delivery within 5-7 days. After nearly a month of excuses and no delivery, we canceled the order. The company confirmed a refund would be processed, but despite many promises, we still haven't received it by the latest expected date.

1
Date of experience: Dec 24, 2025
Becki Anderson
Outstanding Service Experience

I visited the showroom and shared my frustrations with another company regarding my mother's broken scooter. The representative went above and beyond to find a scooter for me to borrow immediately. I am incredibly grateful, as is my mother. I wish I had discovered this service sooner and would recommend it to anyone, especially with the representative's assistance.

5
Date of experience: Dec 23, 2025

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