thegpservice.co.uk

3.6
3.6 Based on 41 reviews

In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common cond...

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Average Rating

3.6

/
5

41 Reviews

5 Star
63%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
32%

All Reviews

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Review Time

Vicary F.
Warning: A very unsatisfactory experience with this online medical service.

I had a very unsatisfactory experience with this online medical service and feel compelled to express my concerns. About 95% of pharmacies do NOT accept their prescriptions. I went to six different pharmacies, and each refused to fulfill the prescription due to its format. During the consultation, the doctor did not comprehend my issue. I asked several follow-up questions related to the concern I booked the appointment for, but instead of addressing them, I was told I would need to schedule another paid appointment for basic clarification. After failing to get the prescription filled anywhere, I tried to reach out to the company because I began to doubt the legitimacy of the service. They were nearly impossible to contact. There was no meaningful support, resolution, or accountability. I ultimately had to see a qualified in-person doctor, who informed me that: • The prescribed medication was irrelevant to my condition • Taking it could have posed a danger to me. This was extremely alarming. This service cost me: • Money • Hours spent going from pharmacy to pharmacy • Significant stress • And could have led to harm if I had blindly followed their advice. If you care about your health, time, or peace of mind, proceed with caution. This service is inadequate, and the combination of poor clinical understanding and unusable prescriptions makes it counterproductive. Stay away.

1
Date of experience: Dec 14, 2025
Peter W.
CAUTION: Prescriptions Not Accepted – A Waste of Time and Potential Risk

I had a very negative experience with this online medical service and feel it’s important to caution others. Around 95% of pharmacies do NOT accept their prescriptions. I visited six pharmacies, and each one refused to fill the prescription because they did not accept its format. During the consultation, the doctor seemed not to grasp my issue. I asked several follow-up questions related to my initial concern, but I was repeatedly told I needed to book another paid appointment for basic answers. After being unable to fill the prescription anywhere, I tried to contact the company because I began to worry about the legitimacy of the service. They were almost impossible to reach. There was no effective support, resolution, or accountability. I then had to see a qualified in-person doctor, who informed me that: • The prescribed medication had nothing to do with my issue • Taking it could have been harmful This was extremely concerning. This service cost me: • Money • Time running between pharmacies • Significant stress • And could have led to harm if I had followed their advice blindly. If you value your health, time, or peace of mind, be very cautious. This service is not suitable, and the combination of poor clinical understanding and unusable prescriptions makes it worse than ineffective. Avoid.

1
Date of experience: Dec 14, 2025
Tasuma
Exactly what I was looking for

This was precisely what I was looking for. I needed a fit note and was able to get it in under an hour. Initially, I couldn't download it due to a forgotten password, but the support team sent it to me in just a few minutes. Outstanding service, highly recommended.

5
Date of experience: Dec 11, 2025
Trisha
Fast response and quick delivery

Fast response and quick delivery. I couldn't be more pleased with the service provided. I would and have recommended it to others.

5
Date of experience: Dec 09, 2025
Lavender Brooks
After failing to get a same-day appointment...

After being unable to secure a same-day appointment with my usual doctor, I remembered this service. After filling out my health profile in the app, I managed to book my appointment within five minutes and had it just 45 minutes later. The doctor was friendly and very helpful.

5
Date of experience: Dec 09, 2025
boubouille40
I struggled to get a repeat prescription...

I was having difficulty obtaining a repeat prescription through the NHS, which was stressful, so I made an online appointment with the service. There were some technical issues logging into my account, but the staff were very supportive. The process was straightforward and stress-free, the doctor was kind, friendly, and understanding. I received my prescription within 10 minutes. I would highly recommend this service to friends and family. Fantastic experience.

5
Date of experience: Dec 02, 2025
Gwyneth Cook
Fraudulent...

Fraudulent... they took my money and are unreachable.

1
Date of experience: Nov 26, 2025
Charlee Coleman
Terrible! Impossible to communicate with. Very frustrating

Unable to contact them by phone, it always goes straight to voicemail, no one has responded for weeks, and there has been no reply to my emails. My order is messed up, and there is no way to correct it online or speak to someone about resolving it. Very stressful and disappointing.

1
Date of experience: Nov 24, 2025
SkinyZz_HD_67
Just what I needed

I was back in the UK briefly between business trips, and I had a sore throat without a fever. I just needed some medicine in case things got worse. The online doctor I consulted was very helpful, and the service was efficient (even though there were some technical issues setting it up). For anyone in a similar situation, I highly recommend this service.

5
Date of experience: Nov 23, 2025
Willy C.
Excellent service and wonderful doctors

Excellent service and wonderful doctors who are fantastic at assisting when you can't reach your usual physician. They’ve been a lifesaver during holidays and weekends. I can't recommend them enough.

5
Date of experience: Nov 22, 2025

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Business Details

  • In our busy day-to-day lives, more people are finding it difficult to take time off to see their GP or have to wait on average up to 10 working days to see a GP. We at The GP service provide an Online Doctor service to help diagnose and treat common conditions using our on-line consultation platform.

    Our aim is to provide a safe, discreet and easy journey for patients who are looking for private medical treatment at their convenience and at a cost that people can afford. Our system allows patients to consult with qualified Doctors with a consultation via online assessment questionnaires or through secure video chat. They can then choose to collect their treatment from any Pharmacy registered with our service.

    The service also allows Doctors at their sole discretion to provide prescriptions where appropriate as well as referral letters and fit notes. For full details and charges, please refer to our Terms and Conditions on this site.See more

  • email support@thegpservice.co.uk
  • call 02477450727
  • language https://www.thegpservice.co.uk/

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