Review Time
I had purchased 6 months ago and now am being charged again. The problem is that they did not notify me that I would be charged or the order would be placed until they got the shipment ready, then they say due to their own policy they cannot stop the shipment and they also do not accept returns. This is SHADY business practices which do not rely on their product or marketing but on quietly charging you months later and then not letting you refund. Their Minoxidil is 56% more expensive than purchasing through other businesses such as Costco.
Totally dishonest. I thought I’d cancelled my subscription only to receive a notification I had a new order in process from them. When I sent them a message asking them to cancel/refund the order and cancel the subscription. I was told they couldn’t refund the order or stop it. What a scam.
From a technical perspective, how hard do you think it is to cancel a subscription? For a company like keeps most senior engineers could code this in a weekend. In fact, it is so trivial a process for most companies that cancelling is instantaneous and easy. Not so with keeps. Keeps will require you to fill out a form and call and talk with someone to cancel your subscription. This is a retention tactic that shady businesses use to try to keep customers from leaving. A healthy company makes leaving them easy, because they want to convert those customers back in the future. But Keeps is not a healthy company. Keeps will do everything they can to trap you into staying with them because they are a dishonest company who uses Dark User Experience Patterns to unfairly exploit their customer base. They also over prescribe refills, so you have no choice to cancel. They say you can pause at any time, but this is a lie. At best you can delay your next refill by a couple months. Then the flood starts again.Keep your money. Go with someone else. Keeps is not worth the hassle.
Terrible customer service. My order was billed and never received any tracking info. After days of waiting for a reply I get a tracking number for an item that has not moved from their location for over 3 weeks. When I ask about the status of my order they just send me the same tracking info. I am out 180 dollars at this point.
In my opinion this product simply does nothing. However I tried it out, the big issue lies in the fact that when I cancelled my subscription with customer service they only paused it. Months later after I had put it all behind me and thought I was done with it I get a box in the mail and a hefty charge for it. I contacted customer support again and they tell me they can not refund me because it "medicine"So if you are skeptical about trying this product I say continue to be and move along.
SCAM - DO NOT PURCHASE - AFTER YOU ENTER Credit card info - then they have all the disclosures come up that the average time to work is 6 to 12 months. Shady Marketing - When I asked for refund they have MASSIVE scripting on how to say why they don't refund - so clearly this is a NORMAL SCAM
Horrible company. Started sending me bottles rapid fire charging me 80$ a pop. Had an account from over 2 years ago I had canceled so I started another and they started charging me from my old canceled subscription as well. Charged 80$ twice within 8 days of each other. Had no valid explanation and they wouldn't refund me even one bottle. Stay away! Use someone else. I can't even leave a review on their site. Fake tailored image. Beware!
The product worked okay, however the customer service was horrible. I deactivated my subscription with the intent to still use the product in the future. On my end through my log in it showed as deactivated. They still billed me and sent the product out the following billing cycle and then told me to eat sh*** when I called and told them about the mistake. They took 0 responsibility for the "error" in their system. I was able to cancel through the rep, and while I had planned to be a customer for life I will seek the product from a different vendor and avoid keeps like the plague. Lost a customer for life with your horrid customer service
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Keeps is the easiest way to keep your hair. Get a doctor consultation and personalized treatment plan consisting of the only FDA-approved hair loss treatments, all without leaving your couch.
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