keeps.com

3.4
3.4 Based on 141 reviews

Keeps is the easiest way to keep your hair. Get a doctor consultation and personalized treatment plan consisting of the only FDA-approved hair loss treatments, all without leaving your couch....

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Average Rating

3.4

/
5

141 Reviews

5 Star
50%
4 Star
11%
3 Star
2%
2 Star
3%
1 Star
35%

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Review Time

Percy
The worst Customer Service ever

The worst customer service ever. The product isn’t even FDA approved that they have compounded. Caused major side effects and I tried to return it. Not only did they not accept the return they charged me for a whole new shipment of $185. Total scam business.

1
Date of experience: Oct 01, 2023
FreMiozz
awful customer service

They sent an order that I did not need and did not want to cancel. They send more product than you need and refuse the cancel the orders

1
Date of experience: Sep 05, 2023
Product hardly works and customer support is a joke

Product hardly works. Once you stop the pills, any new hair that has grown will fall out within a week, making you have to keep taking the pills. Side effects from the pills are also very serious. Customer support is a joke too. I tried to change my subscription a month ago, just for them to send me the same products I didn't want with no reimbursement. Waste of time and money, do not recommend.

1
Date of experience: Aug 11, 2023
Terence Long
No notice that your subscription will…

No notice that your subscription will ship - when you try to change anything online the site doesn’t work and you get conflicting information. Super shady company when there are much better alternatives out there. Also, doesn’t the FTC require that you be able to cancel online if you can subscribe online?

1
Date of experience: Aug 07, 2023
Unethical billing practices

Not sure how well the product worked because I only used it for 2 months. That said, I do not recommend buying from this company which is very scammy and basically charges your credit card for a subscription that you never confirmed. They don't even warn you before charging you repeatedly and you need to "submit a form" to cancel on their website. The whole process is unethical, and you can easily find similar products on Amazon for cheaper.

1
Date of experience: Jul 17, 2023
Marta Brooks
Buyer BEWARE

Buyer BEWARE! Unethical business practices- marketing, shipping, billing.My review is based on 30+ years as a health care professional/clinical pharmacist. I have NO complaints regarding the efficacy of the product being marketed. MINOXIDIL 5% is an acknowledged hair loss/hair regrowth treatment, however; the product being marketed is a generic, Israeli manufactured product sold at half the cost and delivered much more expediently by many other vendors. Early pre-charges, lengthy delivery delays and unauthorized shipments are but a few of the less than ethical concerns I have encountered with KEEPS.COM. When I brought my concerns to the attention of KEEPS.COM Customer Service Representative identifying as “IVAN” my account was cancelled with NO REFUND for unwanted shipment and my concerns were passive aggressively dismissed. LOOK ELSEWHERE!

1
Date of experience: Jun 05, 2023
Niles Walker
VERY unethical company

VERY unethical company. Shipped product and charged my credit card after canceling. I jumped through all of the roadblocks it takes to cancel. the process is designed to extract as much money out of you as possible. So no real benefit from a hair standpoint but elevated ED issues, which they never mentioned. Use at your own risk

1
Date of experience: May 30, 2023
Flynn Brooks
Absolute trash company

Absolute trash company that does not offer refunds for a product that doesn’t work. They literally shipped something to a place I do not live at and will not refund me. Worst company ever.

1
Date of experience: Feb 17, 2023
Hannah
I purchased the topical…

I purchased the topical finasteride/minoxidil solution and after 3 days I started to have heart palpitations. I was told to discontinue use. Now my scalp has been burning and itching for 2 weeks. They do not offer refunds.

1
Date of experience: Feb 01, 2023
Kane Powell
Hair "loss" treatment??

I recently signed up for keeps about a month ago (there about) as I noticed my hairline receding. I have been diligently taking the oral pill daily as well as using the shampoo and conditioner as instructed. My hair is coming out en masse, notice it the most when I use the shampoo and conditioner. Thought I was buying a treatment plan that at best helps a bit for regrowth and at worse, just helps slow down hair loss. I am getting hair coming out much more than previously, can run my hand through it when washing and have a bunch of hair in my palm. Pretty disappointed so far...losing wayyyy more than growing now, starting to get really concerned.

1
Date of experience: Feb 01, 2023

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Business Details

  • Keeps is the easiest way to keep your hair. Get a doctor consultation and personalized treatment plan consisting of the only FDA-approved hair loss treatments, all without leaving your couch.

  • language https://keeps.com

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