Review Time
Podium has been a fantastic partner for our business. The platform is intuitive and easy for our entire team to navigate, which made onboarding a smooth process from day one. Their support team is consistently responsive and genuinely helpful whenever we need assistance. What really stands out is their commitment to innovation — they're always evolving the platform and embracing new technology, which gives us confidence that we're working with a forward-thinking partner. Highly recommend Podium to any business looking for a reliable, user-friendly SMS solution!
Dr. Moises Arriaga is amazing physician. He and his staff were excellent with my child and was able to restore her ability to hear. He is top of his field and is always dedicated to do what is best for his patients. I would recommend Dr. Arriaga to anyone having any type of ear issues.
Podium is the best communication, lead management and review request platform we’ve ever used. Our customers love using it as much as our employees. It makes our business operations immensely efficient. Darianna Bridal & Tuxedo uses Podium phones and the integrated texting system and we couldn’t imagine being without it now. We save countless hours every week with the ability to track and read all communications with customers; no more asking other employees what a customer said. We just read the phone transcript and text messages. The ability to instantly respond to a customer any time of day allows us to capture the business before a prospect moves on to a competitor. We saw immediately increases in revenue when we adopted Podium. We highly recommend using both the phone and texting features because they amplify the benefits of all the features. If you are serious about increasing your revenue, get Podium. We couldn’t be happier with the countless features.
We started using Podium for Maui Surfer Girls as a chat/texting app, but loved how it linked up with our booking site, Fareharbor, and also how its helped us maintain so many great reviews!
It's been very helpful to text since we regularly communicate with people from time zones all over the world. it's also handy when everyone works remotely.
Every rep who has ever helped us has been wonderful! Reaching out is very easy and someone is always quick to respond. The service itself has been a game changer for us, and we are happy to be a member.
My experience with the service has been nothing short of frustrating and disappointing. The app functions poorly, with notifications often delayed for hours, and when I do receive a notification, it’s extremely difficult to locate the message once I open the app. At times, it doesn’t appear at all. They promised call screening but have failed to deliver on that front. The AI bot is more of a hindrance than a help, providing incorrect answers, confusing clients, and ultimately increasing my workload instead of reducing it. Referring to it as a free add-on doesn’t mitigate the fact that it worsens the service. Additionally, I’ve dealt with seven different customer success managers, which means that no one is familiar with my account, my business, or the ongoing issues. Each complaint begins anew, leading to a complete lack of continuity and accountability. The pricing is exorbitant given how unreliable and cumbersome the platform is. For the amount they charge, I expected a smooth and reliable business communication tool, not one that disrupts daily operations. I cannot recommend this service to any business that depends on timely notifications, precise client communication, or genuine customer support.
The service on McCall Rd has been my go-to for car repairs and tire needs for years. They have consistently delivered excellent results on both major and minor repairs, all at fair prices. Their customer service exceeds expectations, showing me respect and appreciation as a valued customer. Doing business with them has been a positive experience.
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Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
