Review Time
Kenmore is only a badge or brand owned by Sears Holdings. Kenmore appliances are built by several companies one of which WINIA ( Winiadaewho ) which is a South Korean. Any problems encountered will not be honored by the vendor especially lowes you will only get the run around and no solution to warranty repairs. One freezer in particular had warped doors that would not seal causing frost and also ran excessively to maintain temperature. Thousand of these were manufactured and should have been recalled. Do not buy Kenmore because it is only a label and no longer means quality.
I purchased a Kenmore vacuum cleaner on 11/26/2021. It stopped working less than 8 month later. For 3 month now I'm dealing with Kenmore customer service to have the vacuum cleaner either repaired or replaced. I called them numerous times and filled out their warranty form but nothing happens. I will never ever buy another Kenmore product. Once a good product and customer service should be ashamed of what they have become
If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a kenmore fridge cause you will have to deal with this. My fridge went out $500 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said your joking right. He said no I don’t no anything about fridges. I call I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor) now I speak to the supervisor and she then transfers me to kenmore warranty … guess what kenmore warranty is… the same number I called from the beginning and it took my nowhere back to pressing numbers for what department I wanted
I bought a Kenmore refrigerator with warranty 3 year after brakes down and get replace with another Kenmore.1 year and 4 months the compressor brakes down I have no more warranty estimate to fix is 1300 Kenmore wouldn’t help me or sears they kept transferring my calls.I told them they sold me a defect product they said they couldn’t do nothing cause I had no warranty don’t buy Kenmore brand there not good
We bought a Kenmore 61212 21 cu. ft. Top-Freezer Fridge to replace our old Kenmore. The new one is a disappointment. First, I could see tan colored goop coming out the edges of the door; it won't wash off. Second, it ran several day before it stabilized its freezer and refer temperatures. It still has a 5 degree swing above and below set temp. in freezer and refer. Third, the air duct in the refer doesn't diffuse the incoming cold air, but sends out jets of cold air. I try to keep the refer at 40* but still end up with frozen products if I put them in the air jets! Cuts down on usable space.
We purchased a kenmore elite refrigerator and it stopped cooling and we called sears/ kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it to add insult to injury one of their afflicts by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all if our appliances from the scam of a company called sears/kenmore.
Kenmore is a SCAM. I have been trying to get a return label for a vaccum that I bought from kenmorefloorcare.com for the past 1 month. No one from the company has responded to my phone calls and 8 reminders till now. They keep giving me Cleva NA number and when I call them they tell me they only deal with Spare parts and give me Kenmore customer care number. When I call customer care they tell me they DO NOT deal with Vaccum cleaner. So I am stuck and stressed out for the past 4 weeks and I have disputed the charge with my bank and also filed a case witth FTC
If I could give a 0 star I would. Bought a washing machine to replace a 15 year Maytag that needed$200 in repairs. That was a big mistake. $500 for a washer plus extended service plan and tax was over $650. Sears went out of business, no more warranty. Another $253 to fix a pos washer less than 5years old. Save your money. There's other brand names that are kenmore in disguise. Buyer beware. No more made in China garbage.
We have a washing machine that was fixed THREE times under warranty. Now it is out of warranty and acting up again. I WILL NOT pay for a service call when that service call is 1/3 the cost of the machine. I will put that towards a better brand.When I was young (I am 67 y/o), Kenmore was a good brand. Now it is a POS.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kenmore Appliances have been trusted for over 100 years. From the newest innovative smart appliances to all the tried and true kitchen, cooking, and laundry staple appliances. View our large selection of top quality products & product information here.
