Review Time
I have never been more appalled by a company! We have only had this water softner for 5 months and it stopped working completely. We had a Kenmore before and it worked great so we decided to replace it with the same thing. What a horror mistake!! The company gave us the ring around for a week before saying this wasn't a water softner problem. Our problem? HARD WATER. We called a professional and they agreed it is the water softner. Kenmore will not stand by their products because they are GARBAGE!!
I purchased a water heater from Sears on 9/21/15, which had a 12-year warranty. I have gone through days speaking with the people sending me to different numbers. I want someone to fulfill the warranty. I have been pushed and shuttled between Sears and Kenmore for 2 months. It appears now that no one has any idea what they are doing since the call centers have no clue who to call. Not only can you not understand the people, the training is horrible.
Recently decided to replace the Dyson cordless stick vac that we use for cat hair, crumbs and escaped bits of cat litter. I didn't want to spend $500+ so looked for something less expensive with decent reviews and landed on the Kenmore DS4095 Brushless Cordless Stick Vacuum for just under $200.I've had it a month now and am very happy with it. The light that highlights dust and dirt on the floor encourage me (and my husband!) to do another pass and pick up everything. I like that I don't have to keep the button pressed to keep the motor going. It's a small thing, but it's nice.Cleaning out the dirt holder is much easier than it was with my Dyson, as the dirt doesn't fall back down the hose and empties out cleanly. I like that dust and hair form a nice little ball that falls out easily, rather than wrapping around the filter section and requiring me to go in and pull it out.Finally, it charges quickly, which is nice. Considering the price, I'm really pleased with this device.
Very disappointed with Kenmore returns. They state in the order email confirmation in red ink not to contact costumer service for returns because they don’t have access to orders information, and ask to only email to an email address, but that email doesn’t work. I sent the first email in July 8 to that email address and I have tried several times again and again and all I get is this:“Delivery incompleteThere was a temporary problem delivering your message to (email address I can’t post here) Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently” and at the end after many of those emails I got this: “ Message not deliveredYour message couldn't be delivered to (email address I can’t post here) because the remote server is misconfigured. See technical details below for more information” It clearly shows me that Kenmore is making it impossible to make a return. I finally called costumer service to see if I could find another way to make this return and she told me to email (email address I can’t post here) instead. Well, as per today I haven’t gotten any reply and of course the 30 day window they give for returns is getting over. So that emails address she gave me doesn’t work either. How convenient for them. I’m not purchasing anything from Kenmore anymore.
Darren rang me and cleared up a bit of confusion about my order and gave the tracking number and arrival details.ThanksTHE COMPANY I REVIEWED ARE “KENMORE CARAVANS”. NOT, I REPEAT, NOT A SELLER OF HOUSEHOLD APPLIANCES !!!They sell MOTOHOMES AND CARAVANS AND PARTS FOR THOSE. IN THE UK !!!Keith.
My wife and I recently purchased a Kenmore refrigerator. We have purchased other Kenmore appliances in the past, upright freezer and stove. We purchased the refrigerator from Lowes Home Improvement. The day of delivery, I told the installers that the doors needed to be reversed as I previously told the sales person. They did reverse the doors, however once they completed the task there remained a black tube exposed on the top right of the refrigerator. After contacting Lowes they sent a team to repair the issue. After using the refrigerator for a few days we noticed that the refrigerator door was crooked and the magnet at the bottom of the door kept pulling away from it's housing causing the door not to close properly. I have repeadily contacted customer service and was transfered several times to no avail. Contacting customer service has been a huge waste of my time. Needless to say, I will no longer buy a Kenmore product. I'm considering selling this refrigerator at a loss and getting a more reliable product.
We bought a kenmore microwave oven. I called customer care to ask a question about the operation of this model. I was told there was no one I could talk with and they would have to send out a technician to look at it and answer any questions I had.Don't buy from this company. There is no customer service!
I purchased my Kenmore canister vacuum less that 3 yrs ago. I went with Kenmore again because my last Kenmore lasted over 20 yrs.. You can just see how horrible the quality of Kenmore products has gotten. I would not be surprised if the parts are now made in China.. Customer service wasted an hour of my time without a acceptable resolution.. I will new purchase anything from or recommend Kenmore again
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