Review Time
Brought a lovely Kia Stonic with Pedro Gomes and so far there are no faults. Wonderful customer service and had great treatment while I was there. The app is easy to use and the car features are also very easy to understand.
The company offers a compelling narrative, but their customer service is lacking. They have struggled to identify an issue with their vehicle over the past two years, leading to extensive time in the garage. I would not engage with this company again, as they are unwilling to discuss matters with vehicle owners. The customer service team does not escalate issues, and the company truly needs to rethink its approach.
The company presents a good story, but the customer service is appalling. They can't even diagnose a problem with their own vehicle after two years, and it has spent four months in the shop over the last nine months. I would never engage with this company again, as they refuse to have discussions with vehicle owners. The customer service team does not escalate concerns to management, and the company really needs to reconsider its approach.
My wife's cousin acquired a new vehicle from the local showroom today. The service was outstanding. The representatives were eager to explain all aspects and features of the car in detail. I would rate this experience a perfect 10 out of 10.
If you are thinking of purchasing an electric vehicle, please read this before making the same mistake I did. My experience is not a minor issue; it's a safety hazard and a complete failure of the company's EV reliability. My vehicle became dangerous on August 7, suddenly entering 'Turtle Mode' with severe power loss. This issue means the car can shut down unexpectedly. I contacted the dealership, but the earliest diagnostic appointment was a month later, which is unacceptable for a safety-critical fault. After multiple misdiagnoses and failed repairs, I still have a vehicle that is unsafe to drive. This entire situation is disgraceful, and the company needs to improve its diagnostics and communication urgently.
The app functions well now, but I've encountered some problems with it. One major issue I dislike is that the company seems to think that fuel level can be represented by how many miles are left to drive. This is not helpful; we want to see the actual fuel level.
I believe the company should not offer a 7-year warranty if they cannot provide efficient service! Being informed they have numerous cars waiting for repair is not my concern, and waiting nearly a month for a diagnostic is unacceptable! What are you supposed to do if your vehicle breaks down completely? I'm very disappointed.
I brought my vehicle in for an annual service as a Motability customer and was informed it could take 2-3 hours, which was reasonable. However, upon collecting my car, I learned there was an exhaust issue that required authorization for repairs. I was also asked if I had more than half a tank of fuel before they could proceed. When I picked up the car, the fuel gauge showed only 18 miles left, although I had left it with nearly half a tank. I contacted them, and the representative was quite abrupt, saying there was nothing they could do without further explanation.
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Kia. Movement that inspires. At Kia movement is at the heart of our brand and moving people at the core of our business. Our purpose is to deliver innovative products that inspire, help people move from one location to another and connect them. Every car in our revolutionary product line-up is equipped with innovative powertrains, smart technologies, safety, performance and a pioneering 7 year warranty. From our small city cars to larger SUVs we provide the technology and create the space to free up time to get inspired, whilst on the move. As a brand we have a mind-set of moving forward, always striving and of constant improvement. Our vision is to create sustainable mobility solutions and to become a leader in the future mobility industrySee more
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