Review Time
Terrible customer service. I have tried the online customer support form and haven't recieved a response in 6 months. I contacted their support email and have been waiting for 5 months, and then tried their twitter account and I got an initial response asking for more information and then have been ghosted for 4 months. Never seen customer service like this. Would highly recommend avoiding their products and stations as if anything goes wrong there is no one to contact!
Useless company. I have tried various chargers, I can never even get it to accept any of my cards or charging fobs.
Why build so many chargers that people just can't use? It has to be some kind of scam
Has.to.be? Has to be useless
The customer service experience is, without a doubt, one of the most frustrating I’ve encountered from a major technology provider. The main issue isn't just a single negative interaction; it's a recurring theme. Long wait times, unhelpful responses, and a noticeable lack of accountability characterize every effort to seek assistance. Contacting support feels less like reaching out for help and more like navigating a complex maze designed to discourage you until you give up.
Phone support claims to be available 24/7, but connecting with a knowledgeable representative is often a gamble. When you do manage to get through, many representatives seem to lack the authority, technical knowledge, or urgency needed to address genuine issues. Problems frequently get escalated without follow-up, accountability, or any clear timeline. You find yourself repeating the same details to several individuals, none of whom seem to communicate effectively.
The issues with the app and the charging network only exacerbate this problem. When chargers fail or sessions are interrupted, support is slow to respond and even slower to resolve the core issues. For a company that positions itself as a key player in EV infrastructure, this level of operational neglect is unacceptable. Reliability is crucial, and the service consistently disappoints when it matters most.
What’s particularly disheartening is the overall attitude. Interactions feel impersonal and dismissive, as if customer inconvenience is anticipated and tolerated rather than treated as a problem to be addressed. There is little indication that the company values the time, money, or trust of its users.
This isn’t a fledgling startup struggling to find its footing; it’s a well-established entity managing essential infrastructure. At this level, offering mere apologies without tangible action is not customer service; it’s just noise.
Until significant improvements are made in training, responsiveness, and accountability, their customer service will continue to be more of a burden than a support system. EV drivers deserve far better than scripted apologies and unresolved issues.
Like others have mentioned, I encountered a fraudulent charge on my account. The website's interface appears to complicate efforts to avoid such issues. I reached out to the support team, who promised a refund, but they have since ceased responding to my emails, no refund has been issued, and they seem indifferent to my situation.
I was charged three times from different locations over two days while my car was at home! I reported this as a fraudulent transaction with the service, but there has been no response for over 10 days! The customer support has been extremely lacking. I'm currently waiting for my bank to process a refund. I highly advise against using this service.
To begin with, the $75 hold on my bank account is absurd. To incur a $75 charge, I would have to charge for an entire week. After sitting for 30 minutes, I only gained 3% battery and decided to leave for another location. These old chargers are in desperate need of an upgrade. I expect the hold to be lifted by Monday, or I will have to contact my bank. I will never use this service again.
My account has been compromised, and I suspect unauthorized transactions have been occurring for months. I only became aware after six pre-payment charges were taken in one day. Even after changing my password, more charges were deducted. I have now closed my account and will not be using this service again.
My account was hacked, resulting in three unauthorized transactions. I managed to reach customer support, who seemed helpful, but I also had to cancel my credit card. I will wait to see if the transactions are reversed, but the auto top-up system feels like an invitation for fraud. This is a very flawed system with frequent security issues.
I was charged three times from different locations within two days while my vehicle was at home! I reported this as a fraudulent transaction to the service, but nothing has been resolved even after 10 days. Customer support is extremely poor, and I’m now waiting for my bank to refund the money. I strongly advise against using this service.
I am not the only one with a terrible experience; there are over 200 dissatisfied customers. As a resident of the area, I can say that the service consistently faces issues. If you're in a hurry, don't rely on this service to charge your vehicle. It's a joke—one time it's available, the next time it's out of order. Thankfully, I’ve found another charging service.
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ChargePoint is an electric vehicle infrastructure company based in Campbell, California.
ChargePoint est une société d'infrastructure de véhicules électriques basée à Campbell, en Californie.
ChargePoint es una empresa de infraestructura de vehículos eléctricos con sede en Campbell, California.
ChargePoint is een infrastructuurbedrijf voor elektrische voertuigen, gevestigd in Campbell, Californië.
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