Review Time
I really wanted to love shopping with Kiikio because the quality of the clothes is actually really good for the price. The pieces feel well-made, and their customer service is fast and responsive when you reach out.
However, the return process is a complete nightmare.
They offer free shipping when you order, but if you need to return anything, you’re responsible for the return shipping — which in my case cost almost as much as my $100+ refund. On top of that, there’s an additional $25 customs fee that also gets deducted. By the time everything was calculated, I was basically losing my entire refund just to send two pants back.
All I wanted was a size exchange, but there wasn’t a reasonable way to accommodate that without losing most of my money. At that point, it would’ve made more sense to just place a new order instead of returning.
Great quality and responsive service — but the return policy ultimately lost a customer. Be very careful with sizing because returns are extremely costly and not practical.
DONT RECOMMENT THIS WEBSITE ITS A SCAM!! I do not really want to describe all stuff in a long paragraph, but i wrote huge paragraph to paypal, but there ill try to keep it short and clean. by the way I still has not been refunded, my next step is to chargeback my bank for a refund for not received items.
all started on nov 11, 2025 i ordered couple shirts from different stores and basically frogot about it, all those stores sent me my clothnes within 2-3 days, however kikio didnt sent it since december.. I was contacting them basically daily, but they still was saying "We prioritirized the order." and still nothing. After another couple weeks they finally sent it, however instead of 6 shirts I got only 2 in this package (they still said i got 3) also there was a problem with GOFO (their stupid carrier) they was "near my house" and once they sent me message i went outside, and there was NOBODY, another times they didnt even contact me AT ALL. okay but its not the full story. next time they sent other clothnes with same carrier, same problem and the carrier (I hope they go bankrupt ) SENT THOSE ITEMS BACK TO KIIKIO, then we decided to go with a USPS carrier, and on jan 4 or something those clothnes were sent to me. on jan 20 they "ARRIVE" I got notification for usps that my items were delivered at 7:30 PM, i went outside, and saw NOTHING at my door. I went around my house couple times, still saw nothing. After around 10-30 minutes I went outside again, still nothing. At this time I already has filled paypal case, bcs it been around 3 months since i placed the order, I asked kikio like bruh wtf, why I did not get anything? "YOUR PACKAGE BEEN DELIVERED" I asked for signature, photo or anything, they said "CARRIER CANNOT PROVIDE THEM" time I filled USPS case for missing mail, and past probably a week since I did that, for now there is no updates, I hope ill get my package, but i dont think theyll find my mail. PAYPAL REFUSED REFUNDING MY MONEY, JUST BECAUSE THEY PROVIDED A TRACKING NUMBER, DO NOT USE KIIKIO OR PAYPAL, BASICALLY WORST COMBO EVER!!
I DO NOT recomment use kiikio or paypal either, i dont care will my paypal account be banned or not but I WILL refund my money. I worked hard for.
This brand stands out for its unique clothing options. The customer support responds quickly, and the product quality is excellent. It's a reliable choice, allowing for easy ordering without hesitation. I've tried it myself and received my racing set promptly.
I’m very pleased with my recent purchase. The materials are lovely, well-crafted, and everything arrived in perfect shape, just as described. A major highlight is the customer support: always available, helpful, and responsive within a maximum of 24 hours, which I greatly appreciated. The only point to note is the shipping time, which was somewhat lengthy. However, given that the order was placed during the pre-holiday season, this is understandable due to the increased order volume. Overall, a positive experience, and the quality justifies the wait.
I ordered two pairs of pants that were supposed to come with a ring set. I paid extra to receive them sooner than the standard shipping timeframe, but they still took longer than promised. Only one pair of pants arrived, and it looked nothing like what was advertised. The quality of the product and the ring set was very poor and felt cheap. I will not use this service again. They were unhelpful with my issue, and I was charged $30 to return the items for my refund (totaling $168 spent). Overall, it was a terrible experience. I do not recommend.
I purchased two items from this platform: boots and a fur-lined jacket. The quality is outstanding. The jacket is cozy, although the fur can occasionally get caught in the zipper, but aside from that, it’s just right! Very comfortable to wear. The boots, also featuring fur, are incredibly warm with a soft lining inside. It feels like walking on clouds—so comfortable! Overall, a great platform with high-quality products!
The items I received are of outstanding quality and fit perfectly, making my son very happy with his jacket. There was a shipping error on my part, but the customer support team was excellent! They responded quickly and resolved the issue without any extra charges. I will definitely be shopping with them again soon!
The items I received are of excellent quality, true to size, and my son loved his jacket. There was a shipping mistake on my part, but the customer support was fantastic! They responded promptly and fixed the issue at no extra cost to me! I will definitely be shopping with them again soon!
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Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
