Review Time
I ordered a jacket for everyday use, especially for an upcoming trip. There was a mix-up with the delivery service that delayed my order, so I reached out to the customer service team. The representative was incredibly helpful and understanding; after a quick check, they identified the courier issue, arranged a replacement with a different courier, and expedited the delivery to ensure I received my order before my trip. The jacket arrived, and I absolutely LOVE it! It fits perfectly and is wonderfully cozy. Given that I expect poor weather on my trip, I am confident this jacket will keep me warm and dry. Huge thanks to the customer service team for making this happen—great job!!
If I could rate this experience negatively, I would. Upon receiving my order, I strongly advise inspecting the item thoroughly. I received not one, but two flawed extra small green long coats. I needed this coat urgently over the past week, but neither was suitable. The first coat looked used, had frayed areas, and the red metal clip on the hood was damaged. The second coat had a logo issue that resembled a poorly done school project on the front. I submitted photos showing these defects, and after two unsuccessful attempts to receive acceptable coats, I am done with this company. Their only solution to this 'rare occurrence' was to send me another coat, or I just received an email stating they would deduct $5.95 for the return. To make matters worse, I have to cover the cost of packing tape and gas for a 35-minute drive to the nearest drop-off point. Additionally, the coat is currently 20% off on the website. Not only are they trying to charge me for returning their defective items, but they also didn't offer a discount on a potential third coat, nor a compensation for the inconvenience I've faced. This experience feels completely unjust.
I had a fantastic experience with the service. The representative guided me perfectly regarding sizing. Their responses were quick and very helpful. I absolutely adore my jacket! The quality is exceptional, and I'm getting numerous compliments. I just love it!!!
To start, this robe is enormous! I ordered a small, and it's still way too big. I can tell that even an extra small would be oversized. The second problem is the zipper, as others have noted. It's on the wrong side, and the bulk of the robe makes it difficult to manage. I really wanted to like this robe/jacket, but it's going back. It's just too frustrating.
The robe is incredible and their support team is even better! My order was shipped quickly and arrived in perfect condition. It’s just warm enough without being overly heavy, making it ideal for dog walks in the cold! Unfortunately, my dog damaged the removable pocket after I left treats in it - I emailed them and within a day, a replacement pocket was on its way. Communication was so straightforward! Highly recommend the robe and the service!
The coat is fantastic overall, having been worn in Germany, France, Switzerland, and in D.C. Pros: Excellent length with side slits for better movement, plenty of pockets, well-lined, and a lovely green color.
Cons: A little stiff and boxy in the shoulder/chest area; the main design flaw is the absence of an inner zipper, which many modern jackets feature. This would allow for easier wear in warmer temperatures, around the 40s/50s, without needing to zip the outer layer completely.
I've purchased both lengths of the coat and absolutely love them. They're ideal for all kinds of weather; here in Michigan, we experience sleet, snow, and rain all in one day. The longer version is great for dog walks, keeping me warm and dry, while the shorter version is perfect for shopping and dining out. I highly recommend this brand. The support team was fantastic, keeping me updated on delivery times when my item was backordered. I would certainly buy more from this seller.
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Delta Roam creates versatile wardrobe essentials designed to help everyone embrace the outdoors and enjoy the day—whatever the weather. Our D-Robe collection blends style, function, and sustainability to offer pieces that are both practical and timeless.
With our minimalist lines, Delta Roam goes beyond robes to include knitwear, bags, and outdoor jackets—each crafted to discourage overconsumption and encourage mindful fashion choices. Our outdoor jackets come in five signature colours, featuring a weatherproof exterior, a plush fleece interior, and a contemporary oversized fit that’s both stylish and comfortable.
We believe in making clothing that works harder for you: multi-functional, waterproof, seasonless, and effortlessly stylish. By maximising the utility of each piece, we empower our customers to roam freely, live consciously, and choose fashion that lasts.See more
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