Review Time
I ordered a travel cot for my daughter. I had originally planned to order it on Amazon but prefer to order direct from the company so that they get the fully payment. At checkout DPD was selected a reputable and reliable company. On your website you state you only use DPD, DHL and GHL (this was also confirmed by your chat bot).
When the order was dispatched it was shipped with Evri. Had I known it would be shipped with Evri I would not have ordered due to the poor service and reputation of Evri. The Evri driver dropped the parcel on my doorstep damaging the box but fortunately the product was actually fine.
I did raise a complaint and have had no reply as of yet which is particularly concerning as this situation is a breach of both the Consumer Rights Act 2015 as DPD was selected at checkout making it part of the contract of sale, and of the Consumer Protection from Unfair Trading Regulations 2008 as the advertisement on your website specifically states premium delivery services and you chose to change that without discussing it with me.
This has left a low view of kinderkraft and left me not wanting to order from kinderkraft in the future. I specifically went to your site to support kinderkraft only for you to cut corners and Evri dropping the parcel on delivery shows why I made absolute certain a reputable delivery company (dpd) was selected at checkout.
I purchased and received a stroller back in November, I have been chasing them since December to return it via home collection. Their customer service seems to ignore my emails despite still being within the return window. The stroller has been removed from their website due to safety concerns and I do not want it anymore (it’s still unused and in its original condition) I do not want to risk my child’s safety because they fail to return it
I am trying to contact the company but not getting any response. My item has been marked delivered but I haven't received the product. I have filled the contact form twice but only an AI agent replys with generic answer and no solution. I have contacted the delivery company - Evri too but they keep passing the buck to Kinderkraft. This is very poor service.
I have not received my item i have reached out several times but onky get a response from an AI tool …. they have shipped my itemWith evri who have weight and height measurements, and now evri are refusing toDeliver because of height and weight and are returning back to the sender i have continued to reach out to both parties with very little response back except from an AI robot…., on kinderkraft website they dont state to use evri as i believe this is because of a height and weight issues so why did they send my parcelWith Evri i am beginning to think its a scam i will be reporting to trading standards and will continue to try and get my money back I have attempted toReach out several times as i believe i should be due a refund terrible service terrible communication Would NEVER RECOMMEND AND WOULD NEVER ORDER AGAIN
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