Review Time
Nick and Kenny came today a week earlier than expected and put the table and chairs together in an hour cleared away all of the boxing and rubbish leaving me with the wonderful smell of teak in our garden.Amazing product and amazing service All finished off with the stunning midnight blue cushions and parasol thank you to all at Kingsley Smythe.
PROs1. Solid, well-made furniture (we ordered a Dining Set with 6 folding chairs and a Bistro Set with 2 folding chairs)2. The staff I dealt with were friendly and helpful - Carl, David, Maks (delivery guys) and Laura (customer service).3. Delivery teams were great - happy to move the furniture some distance into our back garden and immediately made calls to HQ when problems were identified (which sadly didn't seem to help).CONs1. The design of the folding chairs that were delivered is not as pictured on the website. We decided to live with the difference (and didn't raise it with KS), but the chairs pictured online are much nicer (in our view) than those that were delivered.2. Order fulfilment was very chaotic:- Incorrect chairs (non-folding, with arms) were delivered for the bistro set.- Replacement chairs took 3 weeks to arrive.- Cushions were missing for the replacement chairs.- Cushions took a further 4 weeks to arrive.- Total fulfilment time from order (20/03/2025) to finally having all the right components as ordered (21/05/2025) was 9 weeks.- Achieving this required me to be proactive in chasing-up commitments made by delivery teams (having phoned HQ) that weren't kept.My summary of my experience with this company is: trying hard but getting some fundamentally important basic things wrong.
Just purchased a Regal Garden Dining set. The product quality is really good - very solid. But the best part was the delivery and installation. The guys carried it up three flights of stairs followed by a spiral staircase to get it onto a roof terrace. All without complaint! Very much recommend.
Positive feedback. The choice of patio garden furniture was very good, and the one we chose has turned out to be excellent quality. David and Max delivered the item flatpack and constructed it where I requested they did, having checked that everything was in good order. I cannot speak too highly of them. They were good on communicating when they would arrive, friendly and professional when they did, excellent at building the furniture, and they took the time to run over carefully the advice on how to care for the furniture, checking for my understanding. Other feedback. I have knocked a star off for the ordering/internet communication system. It was not good and I had to ring the office on several occasions to find out what was happening with the order. Overall though we are very happy with our order.
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Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
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