Review Time
The price was decent. The quality seems fine. The customer service is horrendous. The glasses I received fell off my head when looking down. After getting the runaround for a week, I dealt with it on my own. Don't fall for the "frames starting at $28, including lenses". Total false advertising. My total was $300 when adding lenses. Yes, you can choose cheaper options (impossible to choose a price as low as they advertise), but they frames are hideous and the lenses will look like a piece of glass squished in ugly frames.
If you're looking to save money, you won't. Just go to an in person optician who will provide you with proper customer service and still be there after the purchase.
The price was decent. The quality seems fine. The customer service is horrendous. The glasses I received fell off my head when looking down. After getting the runaround for a week, I dealt with it on my own. Don't fall for the "frames starting at $28, including lenses". Total false advertising. My total was $300 when adding lenses. Yes, you can choose cheaper options (impossible to choose a price as low as they advertise), but they frames are hideous and the lenses will look like a piece of glass squished in ugly frames.If you're looking to save money, you won't. Just go to an in person optician who will provide you with proper customer service and still be there after the purchase.
Terrible experience. I don’t think they can make glasses with higher prescription. I tried ordering twice but they never got my glasses right. After I reported, customer service suggested to upgrade the lenses and charged me extra but what arrived was just identical to my original order. I can’t even tell them apart. How is a glasses with premium lens just the same as the glasses with standard lens. Glasses weight and thickness are the same. They sent me a new one because they won’t refund me and it was worse than the first 2.
good experience and service. My review a year later would be the pollux glasses are so loose on the sides they can't even stay on my face-replacement for my comet glasses that were too tight to fit on my face. I tighten them often but for some reason can't get them secure. I really like kits as a company but thats my only complaint as I find myself shopping for another pair (I am not sure how to leave a review under these specific glasses)
Living in a world where glasses are 600$+, it can feel like vision is less important to maintain and put money into. Thats how i felt for a long time, but Kits changed that for me.I was able to get myself a new pair for just 50$ canadian everything included, and they arrived less than a week later. Perfect quality, i see great and with their "try it on" feature i was able to make sure i would like the model.Thank you Kits for helping me see again.
Fast shipping, easy to order, great prices and promos, packaged nicely. I had a problem where the prescription seemed a bit weak for me and I bought 4 boxes of 90's dailies. The customer representative was so kind as to find a different brand, give me a discount so they ended up being $5 less which he reimbursed and told me to keep one of the boxes as they cant take opened items back. Thank you for your helpful service!I would definitely order again.
One of the greatest customer service and companies I have ever seen in my life. Like genuinely im not even lying. The customer service was so good I would feel bad not coming here and giving them the praise they deserve. 10/10 goated
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