Review Time
I purchased my Roadster V3 Suspension on line and it was delivered within six days as promised. Great communication on order and delivery status and follow up. The bike was delivered in a well designed, heavy card board box that perfectly protected the bike components and finish. I watched the assembly videos on U-Tube several times and carefully cut the cardboard to find the bike and all components wrapped in protective plastic. The rear wheel and bike frame are shipped in one piece and the only assembly required is the front fender, front wheel, handlebars, seat and pedals. The included tools and make the process easy. The illustrated instructions are easy to follow. I put air in the tubes/tires and charged the battery for two hours before a test ride and after some minor adjustments was on my way. I am impressed with the powder coat paint on the Roadster and the smooth welds on the frame. There were no loose wheel spokes and the brakes were correctly aligned. I replaced the bike seat with a gel type and added a water bottle cage. The handle bar has a slight double bend and the grips are supportive. The bike has an adjustable handle bar stem which I really appreciate. The rear gear shifter works smoothly and the bike shifts the electric motor smoothly and with little delay. The LED controller is intuitive and easy to use. It's color display is easy to see in bright sunlight. The bike is light and is as easy to ride as my Trek. Hills that were a problem are now easy. The battery is easy to remove and charges in a few hours. I am getting over 40 miles between charges at 75-80% useage. Lastly, I like the throttle. I use it for extra boost in starting from a stop and to accelerate across busy intersections. The electric motor is easy on my knees and will extend my biking for many years.
Ride1Up makes really great bikes at unbeatable prices. My CF Racer 1 arrived quickly my door in great condition. I ended up having a few customer support questions and Thomas in San Diego responded to me the same day with answers. My dad is buying an E-Bike soon and I’m having him order it from Ride 1UP!
My Roadster V3 arrived on time and in good condition. I had a hard time deciding between the belt drive and gears version but opted for gears. The bike is relatively light at 43 lbs.
The pedal assist works well but the throttle was not working. Tech support was very responsive and quickly sent a new cable and controller.
The bike is comfortable and rides nicely.
We have truly enjoyed our first ebike experience riding our Portolas. Ebikes certainly require more maintenance so it's helpful to be mechanically inclined. But we get so much in return. And given the 7" difference in our heights, we are very impressed with how comfortable each of us is while riding.
We ordered 2 bikes, Roadster V3s, one is the Low-Step and one the chain version. My first eBike, I really like my Roadster V3, the pedal assist is so cool, as well as the throttle. (I'm a road cyclist, but love taking the slower route, rides with my wife and friends). I Love the bikes, but the wife's(Low-Step) was not low enough for her. She's not a real confident cyclist, she didn't like that the Low-Step was not Low enough. So we went thru the process of returning hers. Thru it all, Customer Service was great, responsive and helpful. (also, I had ordered the rear rack for mine, and it didn't fit correctly, needed 2 longer screws - they agreed and sent them right out to me. Apparently this rack fit on the previous V2 version, but not the V3. Got it all worked out). The bike itself really takes off, and I like that it really doesn't 'look' like an eBike - the battery does not give it away.
I am extremely impressed with the high level of technical support and customer service that Ride1Up staff consistently provide. Ride1Up stands by their products and that is evident by the way they carefully and thoughtfully guide you through a question or issue. I really appreciate that level of support in a company and it build confidence in the products I purchased from them.
I’ve had my racer1 bike for a bit less than 2 years and I absolutely love it. It’s light so I can ride it totally on my own and if I’m going with my husband we can go at the same pace. I’ve gone as far as 44 miles and about 2,000 ft of climbing and still have half the battery left. That would be using assist 1 or 2. Very little on others unless there’s a super steep hill. I weigh 120lbs. The only complaints are that you can’t remove the back wheel, it’s attached by a short cable which makes changing a tube very difficult. And also the fact that is shrader. My husband change it to tubular to make it easier.
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Ride1Up aims to provide customers across North America with electric bikes and boards that are of a high quality, while also being affordable
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