Review Time
This is a not serious company from my experience. The website chat does not function, different prices quoted at the same time, they do not return calls or answer emails, and more importantly, they do not actually collect at all. Three missed collections, no contact or explanation. Nothing. Avoid at all costs.
We bought the skip bag in our local shop which was really handy. The only negative I would have is the skip bag is a bit smaller than previous ones I have had. They are fine if you are doing a small clear out but it didnt hold as much as I needed. The payment on the phone and pick up was very fast and easy. The guy who picked it up was really accomodating. I would recommend the service if you have a small clear out to do. Fast and easy.
Contacted me promptly on initial inquiryContacted me prior to collection on the date/time agreed.Items removed as agreed with no issues. Communication was excellent and service was prompt. It's how a business should be run.
Don't waste your time! Saw Kollect advertise that they do rubbish removal. "Cheaper Than a Skip" is what they say. Don't be fooled! Per their process, I sent them a photo of the rubbish I needed removed by a certain day. Got a phone call almost immediately saying they could do the job for €180. Thought it was steep but agreed as was under time pressure. Paid €50 over the phone. Remainder to be paid on the day. They gave a 6 hour arrival window so I changed plans and waited for the 6 hours. 1.5hrs past the arrival window the van arrived. The man took a quick look at the pile which was unchanged since photo was sent. He promptly told me the job will be €220. €40 above the agreed cost. A small skip would cost less! I called Customer Service and spoke with Erica, who I believe is the Customer Service Manager. Erica concurred that the cost shouldn't have gone up and the rubbish should be removed at the agreed price. However when Erica called the driver, he refused to return for the rubbish! What a joke!
The lads that took an old fridge away were professional and easy to talk to. The office was very helpful. There was a slight time delay in collecting but it’s understandable as these things do happen. Overall great service. I will be using them again.
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