Review Time
20 NovSecond update: I had the excellent John and Dillon in today to help. After a shaky start to to process in October, these two gents blitzed pleasantly and efficiently through the work. I really appreciated their help. At this point, yes would recommend. Once I crack into the attic of the old house I bought I may need them back again. 3O octUpdate on this review; I was promised a call this morning to see if this can be resolved. Call came promptly as promised and was offered €100 off service. Hope to be booked in , team to confirm. 16 OctReally bad service ! I was booked in for 16th October. I rang the day before and they said I was booked in for the 30th. I rang on the 29th and was assured I was booked in, drove 2 hours to my new house , rang again to confirm time to be told I was booked in for 11th November. This was a day I had to book off work and has turned into a waste of time for me. I’ve requested a refund. I’m very disappointed because I really needed your help. If you meant to turn this around please call me on number on file ending 8295 and follow through. Joanne.
Ordered a collection on Monday. They confirmed collection on Tuesday. We were advised we would get a text in the morning and then a call 45 minutes before the collection team arrived. No monring text, but, received a phone call 30 minutes prior. Very efficient, and quick to remove a 3 piece corner sofa. Also, reasonable price at €130. Very pleased - would recommend and use again myself. Thanks!
I recently cleared out my Family home as you can imagine there was ears and years of memorabilia and stuff collected. I would highly recommend Kollect, I booked them several times over last few months. I found Liam, Dylan and lads brilliant pleasant and so so helpful, kind and compassionate, they went above and beyond to be so helpful. I found booking with Kollect no problem at all, Valerie was the most pleasant, helpful lady to deal with, there never was a problem booking, always a prompt reply. I even was able to book from overseas, which was so so helpful. I cannot recommend them highly enough, they are brilliant.
Update:After the below Tara from Kollect got in touch late Friday evening and has gone above & beyond, organised an appropriate skip and adjusted the delivery date after a late change on my end - very impressed with the manner at which this complaint was handled & resolved - it’s been very much appreciated. —Really poor experience all round - initially had a call after filling out a form on the website from a Dublin number, from someone with a American or Canadian accent, then they shared their details with me over WhatsApp and it was a Filipino number a which raised my suspicions further. After a week or so I decided to go ahead with the quote which the sales rep was more than happy to get in touch asap, €240 paid for in full, due to be delivered on Thursday, never arrived & no communication from anyone after I arranged to work from home, I messaged who had processed my order and got ignored.. Friday, same thing, messaged, then got a call saying “oh did they not deliver it, I’ll escalate this to the team”, heard nothing back for 3 hours after I had text’d twice more to check in as I needed the skip for the weekend as I had already paid a deposit for removal services on Saturday, then get a reply saying “I’ve been very busy, on back to back calls, now I’m off, please call the office” - abysmal service - rang the office to which I spoke to a pleasant girl however she was aware of the missed delivery so I’m a bit confused as to why I didn’t receive any proactive updates, I was offered a full refund & a future better price but it’s little too late, I’m already down €100 - will not be using this service in the future after this experience. Advice would be it’s little more than common courtesy to update your customers, quite a basic expectation and if that’s not possible your bar is pretty low.
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