Review Time
Our new Pinnacle 8 quadrant shower screen was sticking,Tony from Kudos was sent to take a look.He was very methodical & patient with the problem & sorted it within 2 hours. It now runs like a dream!Highly recommend him & Kudos for the after sales care service.
After researching a new shower tray, found the connect2 tray by kudos, looked perfect, slim line and fast water flow.Ordered 1400x 800x 35mm. Once arrived checked tray looked fine, until plumber arrived this weekend, he noticed the depth was 40mm?
I rang hoping to order spare parts for our Kudos four panel bath screen as I was having difficulty ordering on the website. ( old and techno phobic)Lindsey explained it is not possible to order over the phone but she would send me a link and that if I had any problems to get back to her. To my surprise the process was simple. I appreciated that Lindsey offered on-going support if I was not successful. Thank you Lindsey.
I have two Kudos shower enclosures and, although 19 years old, they are still perfectly serviceable. I contacted Kudos and was pleased to hear I could still get the replacement seals and fitting instructions that I needed to make them like new again. Otherwise, I would have been throwing away two perfectly good enclosures. Well done Kudos, what a refreshing approach. I will certainly be actively seeking out Kudos products in the future. Many thanks for your expert help.
Bought the Original Kudos Pivot door enclosure 1200x800 which included the easy plumb plinth kit.Having installed it following instruction's at the time was very happy.Unfortunately about 2 weeks following installation we could here cracking noises coming from shower tray.I contacted Kudos regarding the issue and advised to check no movement of shower tray, I asked if current number of feet was suitable for such a large shower tray and told it was the right kit (they did offer to send out an engineer at a cost of £60). Having rechecked installation I decided to add extra feet (kudos feet I might add) and the cracking noise stopped, happy days.Two years later the shower tray had a hair line crack appear, with water starting to get through so I decided to replace the shower tray, no mean feat when it was installed using shower panels but to ensure a good fit I decided to buy the same shower tray and to my amazement Kudos has completely changed the fitting instructions.Original instructions advised:6 feet supporting the shower trayMarine Ply 18mm between the floor and bottom of the supporting shower legs (so on floor with feet standing on ply)The New instructions advised:9 feet supporting the shower trayMarine Ply 18mm now placed directly between shower tray and feet (so between bottom of tray and top of feet) Shame I cant include pictures of original instructions and new ones so you can see the difference, its no wonder the tray has failed.I have written to Kudos but they have completely ignored my e-mail.Such a shame as the quality of the shower is great but they obviously identified an installation problem which they changed unfortunately the damage has already been done………. .NO they have not addressed it, they came out with an excuse about standardisation of the range but this was a complete structural change to the installation of the shower base wish I could put pictures
I emailed Kudos over the weekend, received a very helpful reply Monday morning ie within one working day, from their Customer Services Manager Gemma. Nothing was any bother in helping me source what I was looking for.After emails between us I received a very comprehensive list of products needed to pass to my shower room installer.I would definitely recommend Kudos, it was a first class service. Thank you Kudos/Gemma very much.
What fantastic service. I had an issue with one of the screw fittings on a shower that had been installed two years ago, which was my fault. Once the part had been identified, replacements were sent without any discussion re blame or payment. Thank you Gemma for your help.
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Since 1999, KUDOS has been designing and manufacturing innovative showering products from our base on the edge of the beautiful Lake District in the UK. We go to exceptional lengths to ensure every KUDOS product incorporates precision engineering with i...
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