Review Time
I received two items, both defective. The shorts were unevenly cut, and I was told this was intended to 'cover your bottom,' which makes no sense. They were also advertised with a 6-inch inseam, but they were not. The pants I received were over an inch shorter than stated on the website. They refused to waive the return shipping, despite my proof of defects. It’s been very frustrating and not customer-friendly.
I regret assuming this company would process refunds like most major retailers. While I generally like the brand (usually buying in physical stores), I saw a pair of shorts online and thought returns would be easy if I was unsatisfied. I was wrong. I will never shop from this company online again and encourage others to avoid it as well. Their significant deductions from the original payment make the experience feel like a scam.
Item sent was correct size, however the jeans were 6 inches too long. No mention of tailoring expectations in online site. No complete refund offered unless you "exchange or risk buying something else!"Fradulent selling, poor refund policy, don't get ripped off. Buy somewhere else.
This company is terrible!! I ordered a pair of jeans and had to return them twice for sizing down. Bizarre. They deducted a bunch of money the first time and then only wanted to refund me shipping the second time because they said the pants were worn - which is complete nonsense!!!
I LUV LUV this company and their jeans! Always size down but they are awesome once you find your size! All of the styles are fabulous. I have bought them from Dillards and directly from Kut website. If you have a return they are so accommodating and fair!
I've always bought Kut the Koth pants because of the quality. The ones I got today were a cheap knockoff maybe from China. No triangle reinforcement at the stress points (cheap round ones), no embroidery on the pocket or inside on the waistband, and no 3 button loops on the back. Cheap workmanship seams fraying and poor stitching. Get them from EBAY at least you will get the real thing.
Purchased usually size and style jeans (I have been buying) - fit was way off, material different, craftsmanship is far inferior, and most likely to fall apart after a handful of washings. When returning, they deducted a bunch of money, but offered me to apply my full payment towards another pair. Sorry, but I am not up for gambling on another pair and believe I should be refunded my entire money. After inquiring, I was told we’ll “pass it along” when asking for my money back and feeling ripped off. I won’t be buying another item and will make sure everyone knows to avoid this predatory company.
Purchased two pairs of jeans on sale both size 6. Both too large??? Went to process a return. Their site states they will reduce my credit if I directly return but increase it if I reorder now. Great. Ordered 2 more jeans in size 4 in different styles. Didn't give me the sale price, didn't give me the incentive for the reorder and didn't give me the return label. I kept waiting for the price adjustment and never happened. Went back to website to print the return label and it made me reprocess the return and charged me a processing fee of $8.95. I called KUT and spoke to a Supervisor, Maria. They credited back the $8.95 but didn't adjust the price that they even have listed today as the sale price, nor did they credit me the incentive for reordering immediately. Ultimately I paid nearly double for the 2nd two pair of jeans. Their system doesn't work. Extra hoops to get messed over again. Maria stated on numerous occasions that she couldn't resolve this. I work too hard to waste my time with a dishonest company with poor systems and even worse customer service. I will be taking my business elsewhere. DON'T PURCHASE FROM THEM UNLESS YOU WANT ARGUMENTS AND HEADACHES.
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KUT from the Kloth~ Your Fit. Your Style.
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