Review Time
I received a damaged perfume with visible issues and it was leaking due to poor packaging. The company took no responsibility for this, and I never received a replacement. I reached out through their website and email but got no response after initial replies. They also ignored my inquiries on the platform where I purchased it, where they are recognized as a local seller responsible for their products. It's been over two months without a response, which is extremely unprofessional. When I filed a complaint on another review site, they responded rudely and even tried to bribe the site to remove my complaint using irrelevant information from another order. This behavior suggests a lack of integrity in their business practices. I have documented all interactions and issues, so I can substantiate my claims. If you decide to purchase from them, be cautious; if you face any problems and bought through a platform that isn't their official site, they may deny responsibility. Their response to complaints is unprofessional and reflects poorly on the company. Regardless of whether they assist me now, I want others to be aware of these issues. There are plenty of other options for purchasing perfume, and I will avoid this company in the future after my experience.
This is now my preferred source for designer fragrances. The perfume I ordered was completely authentic, sealed, and arrived earlier than I expected. The packaging was secure, and the price was significantly better than local options. A truly dependable business!
I received a damaged item that was leaking due to inadequate packaging, and the company did nothing to address the issue. Despite reaching out through their website and email, I received no reply. They seem to respond initially but then ignore further communication. They also neglected to respond on the platform where they sell, which adds to their unprofessionalism. When I complained on another review site, they responded rudely and attempted to manipulate the situation by using unrelated order information to have my complaint removed. This behavior raises serious concerns about their business ethics. I have documented evidence of my interactions and the state of the item. If you consider buying from them, be cautious; if there's a problem and you purchased through a different platform, they may deny responsibility, even though their policies state otherwise. Their responses to complaints are unprofessional, and I no longer trust them. There are plenty of other places to buy perfumes, and I will avoid this one in the future.
The tracking shows my package was delivered to Texas, but I don’t live there, and now they’re falsely accusing me of trying to get free products. I have evidence of this situation and will escalate it legally. It’s shocking how a company can turn against its customers. They claim they don’t see my order, yet they responded to my emails refusing to assist. It took two months for insurance to intervene. The resolution came from insurance, not the seller. Their logic is absurd; if I ordered a car and it didn’t arrive, I wouldn’t contact the car manufacturer but my insurance. Their customer service is terrible, and their responses to complaints are unhelpful. BEWARE!
I placed an order on their website and received a shipping email, but the tracking never updated. After multiple inquiries, I was told to wait or blame the carrier. Eventually, I found out they never sent the package. When I canceled the order, they even charged me for it. Their customer service and policies are quite misleading. I won’t be ordering from them again.
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A+ Rated by BBB and Trusted since 1985. La Belle offers thousands of designer and niche fragrances at industry leading prices, up to 90% off! Visit our oversized showroom centrally located in Miami.
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