Review Time
Do not purchase from this company. I ordered a single key and hinges to replace a broken key on my child's Lenovo laptop. I received an email a little over a day later saying the key was not in stock, but they could substitute it with a random key with a sticker on it. I was told the random key would not be backlit, but would be compatible. I told them to go ahead and send the random key. They did not offer a partial refund, even though the random key was obviously inferior without the backlit function. I also did not ask for a partial refund.The key and hinges took just over two weeks to arrive and I received an email link with video instructions on how to install the key. The key and hinges I received were already put together as one piece, but the video showed the hinges separate from the key. The person in the video gave instructions on how to attach the hinges together and lay them in the empty key slot. That was it, nothing about the key. I assumed you just lay the key overtop and press down, which is what I gathered from other YouTube videos. The problem was, again, my key and hinges were already snapped together as one piece. The only option I had was to remove the hinges from the backside of the key, if I wanted to follow the directions they had given me. So that is what I attempted to do. The hinges do not remove easily from the key and are very fragile, so naturally I broke them. I explained to "Marie", via email, exactly what I have written here and asked for a replacement key or refund. Marie offered to send out another key, but I would have to pay for shipping. I replied stating I didn't believe I should be responsible for shipping, due to their faulty instructions. Marie ended up refunding the cost of the key, but charged me for the shipping and handling. Now I have no key, I'm out $5 and wasted over two weeks of my time.I know this review is long, but when you leave a negative review, you should provide context. With all of that being said, do not give this company your money. When a company is willing to lose a person's business over $5, that says a lot. As others have mentioned, take your computer to a repair shop and save your time and money.
Had a great time with Laptopkey. They were really helpful with queries. Delivery from US to UK was pretty quickly. Ordered two separate keys. Everything arrived as described. Will definitely use Laptopkey again if I need more laptop keys!
They were super helpful, I emailed them beforehand to confirm they actually had the key I needed and they were always very fast to answer. Had to wait for a couple of months for them to have stock again, but as soon as they did I ordered the key, it was fast and easy to install. Highly recommend!
Terrible and misleading website and terrible customer service. They will not take responsibility for sending me the wrong part, even though I followed the ordering directions on their website that stated that they had 100+ pieces in stock of the parts I needed, on their website. Then they blamed the ordering error on me and claimed I ordered the wrong part and the key and hinge I required was not available. Yet it plainly reflects it on their website. Then they informed me that if I send the wrong part back for a refund, they will deduct postage, shipping and handling and a restocking fee. That's an 80% loss for me on an incompetent error committed by them. Disgruntled.
what a joke. their videos have NO relation to the replacement you receive. The parts look very different and the videos are just some generic "fix it". They didn't even have the correct key so they pasted a letter over the key they sent me. DON'T WASTE YOUR TIME WITH THESE BOZO'S
Don't confuse the website "Laptopkey.com", the good one that does fulfill the orders and has a BLUE ROTATING ARROW to the left of its logo, with "LaptopkeyS.com" or other pages with similar names that are the ones that have complaints.18 days ago, I had ordered the "Numberpad 4" and "Num Lock" keys at "Laptopkey.com" (without the S) for the first time from Peru for my Asus N551JK, and today both correct keys arrived at my house in my country without any problem (each one includes the 3 parts that are indicated on the web). I just installed them on my Laptop and they work fine, although they have a slightly different silver color than the original keys, but it's barely noticeable.So I highly recommend them, even if you are from countries other than the USA, since at least my keys arrived at my house in Peru in 18 days without any problems.P.S. There was even an error in the shipping address when I placed the order, so I contacted them, and they corrected it in less than 5 hours.
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