Review Time
I've already reviewed the mattress itself. This is in relation to the refund. We returned the mattress which was collected over 2 weeks ago and still no refund back in my bank account. I contacted them to which they replied they would do it within 30 days. Why should they hold on to the money if they have the mattress. So just if you are having a free trial and the mattress isn't suitable you will not get your refund back in a hurry. Very bad especially if you need it to purchase another mattress.
Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress. My husband said it was like sleeping on ice even though we had a mattress cover on and I agreed with him. For me it triggered health symptoms due to MCAS. We only keep the heating in the bedroom low due to overheating otherwise. With sad regret we had to send it back. Customer services have been excellent and very helpful every step of the way from choosing a mattress. Also the guys who came to collect the mattress were efficient. I'd highly recommend this company.
We purchased an organic latex mattress that is stunning—perfectly soft yet firm as needed. Additionally, the customer service from the company was outstanding; they promptly addressed a delivery issue and resolved it efficiently. We've also acquired two latex pillows, which we absolutely adore!
I bought a Luxury Dunlop Latex Topper with a Medium Comfort Feel from the company. Their service was outstanding, the delivery was prompt, and the topper is truly remarkable; it has transformed my firm mattress into a medium one!
Having used a latex pillow for many years, I decided to explore a latex mattress for my replacement. I selected the Bliss model with medium comfort but felt apprehensive due to the investment in something untested. Weighing around 14 stone, I find it quite supportive and surprisingly comfortable. Switching made me realize how uncomfortable my previous mattress was; my discomfort was mistaken for aging. Since getting the new mattress, I've noticed fewer back muscle spasms and reduced numbness in my hands and fingers, likely due to better spinal alignment. I wake less frequently at night too. Overall, it seems effective for me, although my partner hasn’t noticed much change! I'm hopeful it will be durable; if it is, it will have been a worthwhile purchase, despite feeling risky at first—even with the 50-day trial. This may deserve a 5-star rating, but I have some hesitations after just a month; perhaps in a year, if it continues well, it will earn that additional star.
After years with a latex pillow that I loved, I considered a latex mattress for my replacement. I chose the Bliss model with medium comfort, feeling a bit nervous about this investment without prior testing. At around 14 stone, it feels supportive and incredibly comfortable. I had no idea how uncomfortable my old mattress was; I thought it was just aging. Since switching, my back muscle spasms have decreased, and I have less numbness in my hands and fingers, likely due to improved spinal alignment. I wake up less often at night too. Overall, it seems to work well for me, although my partner hasn't noticed much difference! I hope it proves durable; if so, it will be a successful purchase, even though it felt risky at first—despite the 50-day trial. This might be a 5-star review, but I'm hesitant after just a month; if it continues to perform well in a year, it could earn that extra star.
The communication from the company during the purchase was very good. Although we’ve only had the mattress for a few months, I find it extremely comfortable. The couriers were also excellent. Latex mattresses provide a far superior sleep experience compared to mixed synthetic ones. While they are pricey, the quality seems excellent so far.
We received a lovely mattress and excellent service. Initially, we ordered a firm mattress but found it too firm, so we utilized the 50-day change policy to switch to a medium, which is incredibly comfortable. They responded quickly to emails. We were away during the second mattress delivery, and they held it for three weeks. The delivery was smooth with good communication. I would definitely recommend this service. We should have paid more attention to the weight advice on their website; had we done so, we would have ordered the medium mattress from the start.
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Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
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