Review Time
I expected an elegant fitted coat with two rows of buttons in the front. What I got was a casual coat with only one row of buttons and an unnecessary zipper pocket on the chest. This is very disappointing, especially with Christmas tomorrow and not enough time to find a replacement.
The handling of refunds and customer service is poor. It took four days for the company to inform us they didn't have the ordered color. They offered only two options: a different color or store credit. After multiple requests for a refund, they now say it will only be issued if we remove our review. This is unacceptable and unethical service. Avoid this company.
I had some issues with my product, but the customer service experience was outstanding. They were responsive, respectful, and friendly. The return process was quick and easy. I would gladly buy more items knowing their support team values my time as a customer.
I’ll be honest. I placed my order on November 19th and just received it tonight. Initially, I didn't get a response until I posted a negative review, which I've since removed. Upon reaching out again, I received excellent service from a representative who assured me they'd monitor my package delivery. In the end, I wanted the products, which I received, and the quality is fine. My only suggestion is to consider a different shipping company for better tracking and timing.
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Lavencio is a modern fashion house dedicated to creating refined, high-quality essentials for men and women who value elegance, comfort, and confidence in every moment. Designed with precision and purpose, each piece blends contemporary aesthetics with timeless sophistication — made to elevate everyday style without compromise.
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