Review Time
Their service is very poor!!! Please everyone do not use their platform they will hold your funds and never give you reason why. I have been going through this with them since 2023 and they have refused to respond or give reason why over $230k is been held on their platform. Please everyone be careful about Lbank.
I invested in a token listed on the platform because it was marketed as a verified project. I had no connection with the project team and did not take part in any presale. My choice was based solely on trust in the platform's verification process.
However, right after the listing, the token's price plummeted by 70–90% within a matter of seconds, which seems far from normal market behavior, especially after a verified presale. This situation strongly resembles a rug-pull or a serious liquidity issue.
Moreover, for over 24 hours post-listing, I was unable to place any sell orders. The support team later confirmed that liquidity was unstable. This effectively trapped users, preventing them from exiting their positions, no matter the price.
This isn't merely a “trading loss” or user mistake. It's a significant market failure related to verification and liquidity management at the exchange level. I did not send money to the project team; I made my purchase directly on the platform, relying on its verification.
For a major centralized exchange, this is very alarming. Verified listings should safeguard users from such situations, not expose them to this risk.
If this issue isn't adequately addressed, I will file formal complaints with the relevant regulatory and law-enforcement bodies and continue to document this case publicly for transparency.
I hope the platform takes this matter seriously and works to restore user trust.
This platform has become my go-to choice as everything functions smoothly. The app is user-friendly and intuitive, making it easy for beginners. There’s a wide range of trading pairs, fair fees, and a polished overall experience. Their commitment to improving the platform with new features and updates is commendable. It's refreshing to engage with an exchange that adapts to its users' needs.
Everything seemed fine until my funds became inaccessible and support stopped responding. It became evident this was a recurring issue, not just a service problem. After reviewing the situation, I sought legal advice to understand the next steps.
I'm warning other users: my account was deducted 400 USDT without any explanation for the supposed "abnormal trading activity." I sought a general clarification, but they continuously refused, citing internal policy. They even admitted their system may have mistakenly flagged my trades but still enforced the deduction with no appeal option. Following this, my trading was permanently restricted, allowing only withdrawals. This behavior raises significant concerns about the platform’s fairness. Users should be aware of these risks before depositing. If the platform wants to resolve this, they can contact me with a proper explanation or restore my funds.
I made a deposit and traded normally, but suddenly my account was restricted. The support team claimed there were "abnormal transactions" and I needed to return 150 USDT of "abnormal profit" to unlock my account and withdraw my funds. This is a classic scam: they freeze your account after you profit, then demand extra payment for release. Paying only leads to more losses, while not paying means they keep your deposit. I refused to send money to their dubious wallets. This platform is NOT legitimate—steer clear! Many others have similar complaints. Do NOT deposit here; opt for trusted exchanges instead. I've attached proof of my communications and demands. Rating: 1 star – a total scam.
My account was frozen without any evidence. They demand I return profits from legitimate trades conducted on their platform. I've repeatedly asked for clarity on the rules I allegedly violated and for proof of market manipulation, but they have provided nothing. Instead, they keep closing my support tickets without giving real answers. It’s unacceptable for a platform to freeze a verified user’s funds without transparency. I've filed complaints with consumer protection platforms and will escalate this if necessary. I demand immediate clarity and restoration of my account.
My experience has become alarming. My account was suddenly restricted without explanation. An agent from the support team contacted me with a suspicious request: I had to transfer my assets for verification before they would remove the restrictions. This demand is completely unacceptable and raises serious concerns about their internal practices. When I tried to reach standard support, I was redirected repeatedly with no resolution. It feels like users are caught in confusing loops instead of receiving genuine assistance. I urge the management to address these issues immediately; this behavior is unacceptable.
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Founded in 2015, LBank Exchange (PT LBK TEKNOLOGY INDONESIA) is a top cryptocurrency trading platform with licenses for NFA, MSB, Canada MSB, and VASP. LBank Exchange provides global users with secure, professional, and convenient products and services, including Cryptocurrency Trading, Derivatives, Staking, NFT, and LBK Labs investment.
LBank Exchange currently supports 50+ fiat currencies, including USD, EUR, GBP, JPY, CAD, AUD, RUB, INR, AED, etc.; Purchase of major digital assets, including BTC, ETH, USDT, etc.; and 20+ payment methods, including Master Card, Visa, Google Pay, Apple Pay, Bank Transfer, etc.See more
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