Review Time
Arrived on time, advised when he was on his way. Connected the equipment and found where there were leaks then repaired them quickly. Put everything back it how it was when he arrived.
The representative was very respectful of my home and attentive to my concerns, asking questions about the potential issues. He thoroughly inspected my washer and all the toilets, checking for leaks. He took the time to explain each step of the process and welcomed my presence while he worked. When he discovered that one toilet had an outdated part, he replaced it and tested it again. I mentioned that my upstairs toilet was hard to flush, and he realized I had purchased the wrong type of flap for the tank, so he replaced that too, adjusting the chain for better flushing. I truly wish every repair person I encountered was as considerate as this one.
Daniel showed up right on time for his appointment. He was polite and came prepared with shoe covers. He demonstrated expertise by adjusting the water levels in our toilets, which had been causing small leaks detected by the monitoring system. After making the necessary adjustments, he confirmed that there were no further signs of leaks. Overall, it was a fantastic experience.
From the first contact regarding an unidentified leak to collaborating with a representative in customer service, and finally meeting the plumber, our overall experience has been very positive. The plumber was knowledgeable about the software and effectively pinpointed the reasons behind the inaccurate report. After conducting pressure tests at several critical points, he discovered a tiny leak in a garage water pipe and a temperature difference in the garage near the device that led to the misleading reading. This approach is truly a step above traditional plumbing methods. Friendly, professional, and capable, we can confidently say we trust the analysis and proposed solutions as they are based on solid evidence.
The technician was exceptional. Very professional and courteous, he demonstrated extensive knowledge. After asking a few questions, he set up his testing equipment and within half an hour, he had assessed everything in the home, including three bathrooms and the kitchen. He replaced the fill valves on two toilets and re-ran his tests. The issue was resolved! He even went into the crawl space to ensure everything was in order. When he left, I felt assured that everything was truly fixed.
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