theboxco.co.uk

4.3
4.3 Based on 141 reviews

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Average Rating

4.3

/
5

141 Reviews

5 Star
78%
4 Star
4%
3 Star
1%
2 Star
5%
1 Star
12%

All Reviews

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Review Time

Brynlee Rogers
Untrustworthy service with high fees

This service is completely unreliable, costing me around £400 to store seven boxes for three months. I paid for a specific delivery date, taking time off work, but they failed to show up. I finally got my belongings a week later, and several items were damaged despite being bubble-wrapped. I've been trying to get compensation for months, only to receive responses like 'we're still processing this request' or being ignored. It's been a truly frustrating experience; I strongly advise against using this service, especially for students who have already spent too much money under the false impression of affordability. Please be cautious with this service.

1
Date of experience: Dec 01, 2025
Margaret Fisher
Fantastic for university storage

Fantastic for university storage. Affordable, quick, and they were very prompt with the collection. The support team addressed all my inquiries and were available to assist over the weekend.

5
Date of experience: Nov 27, 2025
Mallory
Very satisfied

Very satisfied. I'm not usually one to leave reviews, but the service was highly efficient. A great individual arrived to collect all my items and take them to storage. I was able to schedule everything and have it collected within 24 hours. Thank you!

5
Date of experience: Nov 27, 2025
Dallas Clark
Excellent service, thank you!

Excellent service, thank you!

5
Date of experience: Nov 19, 2025
Garth Coleman
Paid but no response

I've paid, I've waited, and there's been no response. I have been waiting since 7 AM for the collection to happen. Five and a half hours later, I'm still waiting for customer service to get back to me.

1
Date of experience: Nov 09, 2025
Molly W.
Numerous hidden charges

Numerous hidden charges. The collection was fine, but retrieving your boxes costs £15 each. Additionally, there's another £20 drop-off fee on the day. Each box also incurs an extra £10 for 'packing materials' during the initial booking. While the service is decent, there are better storage options available for less.

2
Date of experience: Nov 06, 2025
Marie Parker
Fantastic service

Fantastic service; I would definitely recommend them. Thank you for helping with my move.

5
Date of experience: Nov 04, 2025
Alvin Powell
Great service once more

Great service once more. I highly recommend this service.

5
Date of experience: Oct 21, 2025
Mabel Butler
Moving and storage experience

We were extremely pleased with the service quality for our move. Both movers were very efficient and even stayed extra time to ensure everything was placed correctly. Our items were stored for two months and were returned in perfect condition. We were particularly happy with the team who effectively managed the process. Highly recommend their services for moving or storage.

5
Date of experience: Oct 09, 2025
Otto Johnson
Summer service experience

I utilized the service for the summer and just received everything back. It was really easy and affordable.

5
Date of experience: Oct 06, 2025

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