Review Time
I've have prepaid Lebara with Lebara since the first time they landed on Australia mostly because I have family living overseas and I need a cheap reliable carrier. They use the Vodafone network, which has always worked well in the different places I have lived in.They have the best prices for International calls in Australia. Some of their plans, which I use, allow free calling to both landline and mobile numbers in 45 countries, plus unlimited calls in Australia (1300 numbers included) and unlimited SMS. Their data packages/addons are also the best in the country, which generous data for little money, data gifting and data bank. I say this fully aware, as I never stay with a carrier that is not good or the cheapest for my needs.I tend to buy 6 months prepaid plans when they are discounted or in flash sales when they offer extra data; that gives me the best deal I've been able to find in Australia.You can manage everything online in your member area. I've never had problems with the quality of the sound or reception unless I am in remote rural areas in Australia. Frequently, I use the phone mobile data as a main source of my computer's WIFI, using my phone hotspot, and it has rarely failed me or the line dropped down.The main downsides of Lebara are, firstly, their roaming packages, which are not that cheap. They are cheaper than other carriers in Australia, but Lebara has branches in several countries abroad, so I would expect them to offer special deals to Lebara customers travelling to those countries. But no. Secondly, Customer Support is not as good as it should be; the CS guys are nice and polite, but they aren't properly trained and cannot cope with the amount of tickets they receive. I am telling you what my experience with Lebara Australia is, which is terrific after years of using them. If yours is differently, I am sorry.
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