Review Time
I did e sim Swap. unfortunately, the new phone did nt accept the transfer.i tried to get another but was told to wait for 24 hours.Then the 24 hours came, i tried again but the OTP did nt recieved by SMS. I was instructed to do a security check n it was submitted but was nt told that i have to keep my account open.Told to do it again in 24 hours wait. Staff on facebook is limited.call waiting time at least 30 minutes. i was overseas n cant do anything except wait while on holiday
I did e sim Swap. unfortunately, the new phone did nt accept the transfer.i tried to get another but was told to wait for 24 hours.Then the 24 hours came, i tried again but the OTP did nt recieved by SMS. I was instructed to do a security check n it was submitted but was nt told that i have to keep my account open.Told to do it again in 24 hours wait. Staff on facebook is limited.call waiting time at least 30 minutes. i was overseas n cant do anything except wait while on holiday
Only one star as I can't give less. I purchased a 30 day pre-paid SIM for use while in holiday in Australia. The Woolworth's shop staff spent an hour trying to help me get activated (simple to do, says the blurb). I then spent another half an hour online the following day with Lebara chat (not open Sundays) I still had no mobile reception and chat had gone offline by then (they are in NSW time) so i contacted chat again this morning to be told my phone was not compatible. Nothing on the SIM I bought suggested this might be an issue. We then had a fun (that was sarcasm) hour and a half trying to sort out a refund as Lebara will only refund to an Australian bank account. What a truly dreadful company. Use at your own risk. Ps the waiting times for an agent on chat are laughably inaccurate
Terrible customer service, they put me on hold, hang up on me, send me to chat, I'm on the chat for more than one hour, do t get anything sorted out and by 7:38 Friday , there is a message of lebara website system that I'm contacting them out of working hours and their working hours are from 8am to 8pm
1 star. Internet constant freezing snail downloads ever since new upgraded extended coverage lines from 5G Vodafone network. Watch a video in in low resolution, listen to music on YouTube stops constantly buffering. Snail download speeds, freezing losing your file and have to re download wasting time, money, resources and energy, solution download manager. Reasonable reception only available in different parts of dwelling not appropriate or outside of premises.Contacting customer service is virtually non existent waiting 1/2 a hour minimum. Tried a different phone, original and different settings same issues.Never had this issue before.The TIO support telcos providers not the users who subscribe.Do not trust the governments they work against everyday people.
I bought a lebara SIM and started to port my number across. The port wasn't working, I was advised to cancel it and try again. I followed the advice.lebara activated the SIM and allocated me a random phone number, without advising me that they were going to do this.I contacted their support and requested that I port another number across. They told me that they won't do this now and I am stuck with a new phone number.Stay away from these guys. There is good value and much better service elsewhere.
BEWARE!!!!! I couldn't port my number across with their App. I had to call their centre. They kept giving excuses about how they couldn't verify my identity. Then someone at Lebara STOLE MY NUMBER and got into my bank accounts!!! They also tried all sorts of identity fraud! I had to meet with the Ombudsman, the police, it was hell and cost me a lot of money. NEVER EVER USE THIS SERVICE!!! THEIR SERVICE DESK EMPLOYS SCAMMERS!!!!!!I still couldn't get my number back and "We apologise and will give you 25 Gig of free data on your account"
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