Review Time
They are totally unreachable in all manners and form. They are supposed to send me my new sim for a network change they are making. They havent sent any sim nor have they bothered to be reachable by phone/email/chat to lodge my complaint. They have deactivated my sim. a number which i have used to register for all things official! Their customer support is non existent! Their data limit is also so poor! The only advantage used to be the fact that they let you register sim on video call. Now even that is gone. They make you go until the last step and say sorry right now video registration is not possible. The right now in all forms (email/chat/call@15ct) = not reachable! Never register with Lebara!
I bought two sim cards, when I try to activated them, it said the sim cards are invalid. I took few hours on their website and apps. Useless, all shows the sim card is not found. Then I called them, I waited more than one hour, no one answered. I also live chat with them, no one online neither. Lebera is a just a one-off company with no service. After you buy the Lebara sim card, please be aware, your money get lost. It is better to buy food for dogs than buying a lebara sim card.
LEBARA SUCKSLEBARA SUCKSPLEASE DON’T SIGNUP WITH LEBARACOZ THEY DON’T CARE ABOUT THE CUSTOMERSi did not pay one month 10 euro and they transform that to another money collect company that mad me pay 50 and they blocked my sim and they kept taking money every month even though my sim is blocked so i had to pay for 3 months for nothing and i had a monthly contract but they just like to stealing money but at the end i stopt the conract and throw lebara sim in to the trash where it belongs with the customer service and the owners and the whole company.
I am very happy with my lebara monthly plan. For $30 monthly plan have: 35 countries unlimited calls and text, 35 gb Internet, international calls for countries different than that 35 countries... The best operator that ever haved.Thank you Lebara
LEBARA SUCKS PLEASE DON’T SIGNUP WITH LEBARA COZ THEY DON’T CARE ABOUT THE CUSTOMERS This is a crap network and they don’t care about their customers but more about the money customer service is crap because I was told in order to put data into your data bank I got to set it up on auto recharge I set my auto recharge through PayPal but Lebara customer service fail to tell me I also have to ring them up to set on auto recharge on Lebara’s end as well and because it didn’t come through Lebara’s end I lost 35GB data as well as $29.90 for the cost of the SIM card as well I ask for a refund of the 35GB because it wasn’t my fault that it didn’t go through and they refund and to add insults to injury one of the customer service lady was treating me like l was dumb and stupid by say you got no data in the data bank I explain my situation to her but she doesn’t seem to care so I ask her how do I put data in the data bank than her reply was to recharge and I said and that’s what I was trying to do by setting up my PayPal account to auto recharge to Lebara and this when around in circles for about 10mins than she said did you call us to setup up auto recharge to which I replied I was told I didn’t have to coz once’s is setup through PayPal the payment should come straight through but it didn’t so how’s that my fault I told her $29.90 might not be a lot of money for people whom are employed but for a pensioner is a lot of money she still didn’t give a crap she said sorry but we’re not going to give you back the dataThis is not a great way to treat any customers especially people on the pension shame on you Lebara
Since there is no mobile app for this provider I wrongly chose the top up option instead of autocharge through their website which is poorly designed. For the last couple of month I had plan of small package $15 monthly but after this they charged me $150 just within 40 days. I called them and asked them to rectify the issue. First they held me for minutes behind the line and then one of their managers suggested an offer of 6 month plan to compensate. After that I waited hours for them to call but they never called and when I called them again, one of the operator threatened me you are calling too frequently and don't call again. They are rude and dishonest and I instantly changed my sim card to another operator with better a costumer service although I paid another $200.
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