leeputilities.co.uk

4.9
4.9 Based on 21 reviews

Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside h...

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Average Rating

4.9

/
5

21 Reviews

5 Star
88%
4 Star
13%
3 Star
0%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

COLLINS OWUSU-FORDJOUR
The agent I just spoke to was very polite and made sure my enquiries were duly addressed. He also e

The agent I just spoke to was very polite and made sure my enquiries were duly addressed.
He also explained the services to me as a new client and I am happy about that

5
Date of experience: Jan 28, 2026
Wilf Carter
Exceptional Support from the Representative

The representative was truly outstanding and supportive. I encountered an issue while setting up an account and managing billing, but he resolved it effortlessly. He handled the call with such professionalism. I usually dread making calls like this, but he has renewed my confidence in excellent customer service. Thank you!!! (The wait time was worthwhile if every service experience was like this).

5
Date of experience: Dec 12, 2025
CW92
Excellent support experience with Tia!

I experienced great customer service on both occasions with the representative. They were warm and friendly, and the follow-up emails were appreciated. I had a minor leak in front of my home, which was promptly addressed. The only slight downside was the wait time for the call to be answered, and the same piece of music played continuously was a bit repetitive!

5
Date of experience: Dec 05, 2025
Deb Lewis
Helpful support with my billing issue

The representative offered valuable assistance with my inquiry. After moving into my home four months ago, I received an estimated bill that appeared quite high. Thanks to the representative's help in locating my water meter, I managed to get an accurate bill, and now I'm actually in credit.

4
Date of experience: Dec 02, 2025
Chas
Amazing team

I must say that the team is the most supportive and patient customer service I've ever encountered. The advisor was incredibly helpful, informative, and attentive.

5
Date of experience: Dec 02, 2025
Tia was fantastic!

5
Date of experience: Dec 02, 2025
Yaris6
Excellent service

Excellent service with clear communication.

5
Date of experience: Dec 02, 2025
Margie Smith
Very supportive and helpful

The representative was very supportive and helpful. They understood my query right away and professionally explained the process step-by-step.

5
Date of experience: Dec 01, 2025
Abigail B.
Sem provided great assistance

Sem was very helpful with my inquiry. After moving into my home four months ago, I received an estimated bill that was rather high. Sem assisted me in locating my water meter so I could get an accurate bill, and now I'm actually in credit.

4
Date of experience: Dec 01, 2025
Woodcool007
Impressive resolution in a tough situation

I had the pleasure of receiving help today, and the representative was eager to assist. I had a surprisingly large debt on my account, which was quite stressful. They spoke to me calmly and attentively to help resolve the issue. The original meter reading submitted was incorrect, so I provided the correct one, and my bill was significantly reduced. A minor error led to a major outcome. My questions were answered clearly, and the issue was resolved quickly. Thank you again for your assistance.

5
Date of experience: Dec 01, 2025

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Business Details

  • Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

  • email hello@leeputilities.co.uk
  • call 03003733540
  • language https://www.leeputilities.co.uk

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