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It's rare for me to struggle to find any faults, but the service provided was truly outstanding. The entire team was exceptionally helpful, with one representative going above and beyond. The delivery of the slabs was right on schedule, and everything arrived without delay. I ordered two pallets of 17m2 each, and impressively, only four slabs were damaged, which is commendable. The slabs were spotless, with no stone dust on the milled side, beautifully textured, and remarkably consistent. If I take on another patio project, this service will definitely be my first choice.
It's rare for me to find a service without criticism, but the company delivered such outstanding service that I feel compelled to praise them. The entire team was remarkably supportive, with one representative truly going above and beyond. The delivery of the slabs occurred exactly as planned, arriving on time. I ordered two pallets of 17m2 each, and impressively, only four slabs were damaged, which was excellent. The slabs were spotless, with no stone dust on the milled side, beautifully textured, and consistently impressive. If I take on another patio project, this company will definitely be my first choice.
I spoke to a very helpful representative multiple times to clarify details and inquire about potential breakage, which was explained thoroughly. The delivery arrived three days after ordering, but the delivery driver was less than pleasant. He didn't give me a heads-up before arriving and was quite dismissive when I asked for help moving the slabs. Instead of assisting, he simply refused. We had to move them one by one off the drive, which could have been much easier if he had brought them around. I'd definitely buy from this company again as there was no breakage and the slabs look fantastic, but the courier could use some training in customer service.
I spent time deciding which company to choose for my porcelain paving slabs and ultimately selected this one. I'm so pleased I did. The customer service was outstanding, ensuring I had everything I needed and that my order arrived on time. Two pallets of porcelain slabs came without a single chip or break, each tile carefully wrapped and protected. I purchased the Anthracite Grey porcelain slabs, which were easy to lay and cut; a couple cracked during cutting, likely due to a dull blade rather than the product itself. I completed the patio myself as a DIY project and would wholeheartedly recommend this company.
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