Review Time
I strongly recommend avoiding this warranty company based on my recent experiences. They do not cover labor costs and only reimburse a small portion of parts, often claiming items are unavailable even when they can be easily found through major retailers.
Instead of honoring coverage, they repeatedly push customers toward purchasing a new appliance while offering a minimal credit that does not come close to replacement cost. I also encountered misleading information from sales representatives and promises that were not fulfilled.
Overall, my experience was extremely disappointing and felt deceptive. I would advise others to carefully research alternatives before purchasing coverage from this company.
Joseph Santos at Liberty Home Guard provided truly outstanding service and was a pleasure to work with. His expertise and responsiveness made a huge difference in my experience with the company. I’m happy to share this feedback to support continued growth within the team.
Joseph S helped the team at Direct Line Plumbing Drain Gas& Water LLC after hours with a follow up plumbing situation that would require work the following day on a large scale project
Here’s my latest update concerning this rip off company. They just tried to buy me off. Rather then just pay my legit claim they offer me an “escalated” refund. They offered me nickels on the dollars to get rid of me. They still will not pay for the installation of the part they sent to me. What warranty company doesn’t pay for the install. I am not an appliance guy.
Do NOT purchase a warranty from this company. They false advertise and only pay a very little for legit claims.
We would like to commend Rocky Phillips of Liberty Home Guard for the exceptional assistance provided to our team. His dedication went above and beyond expectations, and we are highly satisfied with the outstanding customer service he delivered.
I’m here for my weekly update concerning Liberty Home Guard.
DO NOT PURCHASE A WARRANTY FROM THIS COMPANY!! They will tell you everything you want to get you to buy, then they won’t pay.
I started a claim back in November 2025. I was told when I purchased they had people in my area. That was a lie. They don’t. So now it’s on me to find someone. They tell me once I find someone have them reach out and they will approve them to do repairs. I did this. It took weeks to get approved so they came out in December. Once the repairman was out I had to pay the service call. Then submit parts and cost for repair to the company. Liberty wants to buy all the parts. Fine. It takes another month to even get the right part number because they don’t pay attention to the repair company.
So finally they get the right part number. They call with the good news. This is now February. They tell me the service call will be reimbursed and the part is being shipped. GREAT! Finally!! BUT … they will not cover the cost to install the part. What kind of warranty company does not cover the cost to install the part they shipped? I am told they DO NOT PAY FOR INSTALL!! What a rip off. They lie. They have no integrity. They are bait and switch.
DO NOT PURCHASE A WARRANTY FROM THIS COMPANY.
Do not trust this company. They lie and bait and switch. If I could give a zero star I would.
My Oven went out on Thanksgiving. Come to find out Liberty doesn’t have people in my area even though I asked before purchasing and they said they do. It is now Feb 2 2026. I just heard today they will cover the service call for tech I had to find on my own and they approved him. The tech needed to order parts. After months, Liberty contacts me and say they will reimburse for the service call and send me the parts, however, they will NOT cover the installation. Let me say it again, THWY WILL NOT COVER THE INSTALLATION!!! What kind of warranty company doesn’t cover installation. I am no appliance repairman. That’s why I got a warranty. I was now told they either supply parts or replace the item if parts can’t be found. THEY DO NOT COVER INSTALLATION!!!!
This is a crooked company. They are thieves. They take your money and then do next to nothing. Do NOT purchase from this company. Try any other one. This is a worthless rip off company that deserves bankruptcy. I will post every week about them until my “so called” warranty runs out.
Thanks for your attention
Rick Van Vleet
I had an outstanding experience with the customer service, mainly due to a dedicated representative. They were professional, responsive, and a pleasure to work with throughout the entire process. Communication was clear, follow-ups were timely, and everything progressed smoothly. The representative's helpful attitude and meticulous attention to detail made a potentially stressful situation much more manageable. It's reassuring to interact with someone who truly cares about delivering quality service. I genuinely appreciate the support and would happily work with them again.
As a contractor, it can be challenging to find a reliable home warranty to partner with, but we are thrilled to have discovered a great option. The service is exceptional, and with outstanding customer service representatives like the one we worked with, it's clear why they stand out. We appreciate the professionalism and promptness in addressing all our needs and inquiries. It's always a pleasure to receive assistance from such a dedicated team. Thank you to everyone involved for your support.
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