Review Time
What great service we had from this Keith garage.
From the first moment wwe contacted our insurance company gollowing an accident. The keith garage were great at communicating thw plan , time frame etc. Less than two hours from contacting insurane company, thw car was picked up by transporter, on receipt of car a video was sent to us, multiple updates, arrival of parts, the car fixed and drlivered back to us by friendly helpful staff, ans tge car looked brand new.
The customer care was excellent.
They had the parts ready within two days of my call and installed them just as quickly. It was a minor job, so I didn’t mind waiting. They even offered me a cup of tea and kept me updated throughout the process, finishing everything within an hour.
At first, we felt uneasy when our insurance provider recommended this service due to the distance. However, our concerns were unfounded. Everyone, from the reception staff to the delivery drivers, assessor, and workshop manager, was incredibly helpful, friendly, and understanding. Any requests for assistance or updates were quickly addressed and routed to the right person. The vehicle was returned in pristine condition, both repaired and thoroughly cleaned. Outstanding service. Heather.
We were initially concerned when our insurance provider suggested this service located quite far away. Thankfully, our worries were unnecessary. Every member of the reception team, delivery drivers, assessor, and workshop manager was incredibly helpful, friendly, and understanding. Any calls for assistance or updates were handled swiftly and directed to the appropriate person. The car was returned in perfect condition, both repaired and cleaned inside and out. Excellent service. Heather.
My vehicle was booked for body repairs at this branch. From the start, the staff kept me informed about the process, and they were all very pleasant over the phone. They delivered a courtesy car to my home and consistently updated me on the repair progress. My car was returned spotless and vacuumed. The repair quality was top-notch, and the gentleman who delivered it was very friendly, taking the time to explain the repairs and what had been replaced. Highly recommend this branch for body shop repairs.
After an accident, we needed our car repaired, and our insurance assigned the repair to this branch. We could not have asked for better service. Our car was picked up and returned to us once the repairs were complete. We were kept updated on the progress at every stage, and when it was returned, it looked brand new—sparkling inside and out. You cannot fault service like this.
Dealing with this branch was fantastic. The staff member was incredibly helpful when I booked my car for repair, explaining the entire process and how they would keep me informed. When it was time to collect my car, she was there to hand over the keys and walk me around the vehicle to ensure I was satisfied with the completed work. My car was also cleaned and in better condition than when I dropped it off, so thank you to the team for making this experience pleasant and stress-free.
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