Review Time
Their automated email response states that it can take them up to 96 hours to respond to you. Had a package sent to the wrong address and contacted them less than 10 minutes of the order being placed. Finally got a response the next day, and of course, the order has been processed. I get it, but here’s the kicker. Not only can they NOT cancel the order, the also cannot refund you, send you out one to your actual home address, or do anything to help you other than say sorry that it wasn’t the result that I wanted to hear. No recourse, nothing they can do to try to make things right, no assistance whatsoever. I have been a customer for years but I always purchased from Amazon. Needless to say, I should have just waited for Amazon to replenish their stock. Never buying directly from them again.
I really do not like this company. Their customer service in Europe is very bad. They ship packages from the Netherlands and if a customer wishes to return an item, even if they are in another country, they have to pay for the return themselves. Lifestraw customer service is does not care about customers. They only reply once to email inquiries and then they ignore the customer. They do not put any telephone number on their web site so there is no one to call. I returned the glass home pitcher because it does not filter out calcium oxide / limestone (Kalk) which is a big problem in Germany and many other European countries with old buildings and old pipes. I could not find any information about calcium oxide / limestone on the Lifestraw web site and only heard from their customer service a day after the product arrived. I will never buy anything from this company again.
Big bummer because their products are nice and well made. BUT(T): No spare parts. Poor customer service. I spent the best part of $60 on a pitcher filter. Made a mistake with the filter and let it dry. Now it's ruined and I can’t get a spare filter. What kind of a company is this? They don’t give a toot about their customers.
Lifestraw Go, review edit 2:Cap gets stuck sometimes, I had to drill a hole in it, to put in a screwdriver as an improvised handle it because the shape of the cap hurts my hand at the force required.Body felt a little bit softer initially than my previous bottle but it's not too soft in any way. The visual design is great.Seems to improve the water quality taste, but how much this is a feeling rather than truth, I don't know.Overall, as a mainly day to day water botttle not subject to heavy filtering it is doing way better than I initially thought and I like it.
I bought a Lifestraw Go for a trip to Africa. It was really difficult to suck through the water so that I didn't have the energy to drink enough in a hot jungle. It got more and more difficult until it stopped working altogether and now I can't get anything through it. I've cleaned it and looked after it in all the recommended ways but it won't work and I'm not being offered a refund or replacement because it's no longer within warranty. I would advise against buying one. It's heavy too.
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